SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This adorable ceramic pot in the shape of a cat adds a playful touch to your plant collection. Its compact size makes it perfect for small plants or succulents, adding a charming accent to any space. The sturdy ceramic construction ensures durability, while the cute cat design brings a smile to your face every time you see it.
Absolutely in love with this adorable little pot! It adds such a charming touch to my living room. The quality is also fantastic! 😍👌
This petite feline-shaped container has infused so much delight into my workspace at home. The design is charming, the construction solid and it's just perfect for housing small greenery. 🌱💻
Elevate your plant display with this mini ceramic pot featuring a delightful cat shape. Its petite size makes it ideal for desktops, windowsills, or shelves, adding a whimsical element to your decor. Crafted from high-quality ceramic, it provides a sturdy base for your plants while enhancing the visual appeal of your space.
Love the design!
I gifted this charming feline-shaped planter to my girlfriend, who adores cats and gardening alike. She was over the moon with it! The uniqueness and superior craftsmanship truly set it apart. An absolute joy of a gift!
Such a unique item, thrilled with this high-quality find.
I can't get enough of this darling ceramic pot that perfectly combines my love for plants and cats! Its charm has added a fun twist to my plant collection. So satisfied with this purchase - it’s simply purrfect!
Perfect for small plants, it's cute and well-crafted!
This mini cat-shaped pot has brought so much joy to my home office. It's cute, well-crafted and perfect for small plants. 🌱💻
Bought as a gift – it was an instant hit!