SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this mainly for the sunrise and sunset simulation, but I was pleasantly surprised by its overall quality! It's encased in soft plastic, with soft ears and feet. It goes to sleep automatically, which is great. A soft tap wakes it up, and it's packed with features like multiple alarms, customizable days. Impressed with its build and feature-rich design!
Needed a clock to track my newborn’s feeding times and this fit perfectly in the dinosaur-themed room. The instructions are a bit tricky, but once you get the hang of it, it works wonderfully.
Bought it for my kindergartner to get used to the new school routine. Can set wake-up and bedtime. Surprisingly, it announces the time when you pass by, great for little ones learning to tell time. Battery lasts well - a week on a single charge so far.
Bought it for my 6-year-old girl, and she really liked it. The setup isn't entirely intuitive; you need to read the instructions, but once set, it's easy to use. The alarm volume and types are nice and adjustable. The screen turns off after 20 seconds of inactivity but reactivates with a simple touch or surface vibration.
My 6-year-old son loved it, easy to set up. There are a couple of functions I don't understand but don't need. Good size, battery lasts about 4 days, but that's not an issue, just plug in with USB and it's ready.
I use it to wake my child up. The tones are soft and progressive, not jarring, and it does its job perfectly. Plus, the design is beautiful, highly recommended.
This clock is adorable. Tap the tail scales, and it lights up. Kid-friendly and small, perfect for a child's room!
This alarm helps keep the kids from oversleeping. I used my phone's alarm before, but it wasn't loud enough. The girls aren't fans of it, but hey, they need to get to school.
Great battery life, love the sleep feature and the horn night light. Super easy to program, and my son enjoys using it to tell the “time”. It's also not too big, so it doesn't take up much space.
Really cool.
This alarm clock is super fun for kids. Set it up for our 6-year-old who needed help waking up for school. Offers six different alarm sounds and volume control, and you can set it for a 5, 6, or 7-day schedule.
My nine-year-old, who is a huge dinosaur fan, adores this! A bit hard to figure out initially, but a great purchase overall.
Very practical. Helps my child wake up on time every day, and he really likes it.
The light turns off when not in use. Very cute.
Got it for my niece and she's thrilled with it.
My kids are big fans of this clock.
I like the colors on its tail and display. Really attracts kids and babies.
My son wanted a dinosaur-shaped alarm clock, and this one is perfect. Easy to read and operate, with a good alarm sound volume. Recommended.
This dinosaur clock is adorable. My kids love it. Easy to set up, lights up in different colors, making a perfect night light. No issues after months of use. Highly recommend!
My 7-year-old son loves it! Easy for him to use and he adores the nightlight feature.
This Dinosaur Alarm Clock is fantastic for my daughter. Easy to read and has a sleep mode for long battery life. She's excited to set it for school and adores the cute music. Very pleased and planning to buy more for my nieces.
I got this to help my 3-year-old wake up for school, and he loves it! It's very motivating for him.
This clock is user-friendly, affordable, and my child loves the light-up spikes.
Pretty easy to set up and looks great in a kid's room.
Super cute! My kids absolutely love it!
It's easy to set and use, plus it's small and cute.
My boys are really into this alarm. They like the time-reading feature and it helps them know when to get out of bed. Love that it's rechargeable and durable, even when my 2-year-old runs around with it.
My kids adore this alarm. They find it cute and love its looks and colors. The alarm sounds are ideal for kids, waking them up gently.
Good quality. The light and sound aren't too harsh. Not too heavy and my son loves it. A bit difficult to program though.
It was a bit challenging to figure out the settings at first, but now we love this clock. Perfect for my 5-year-old. Highly recommend!
So cute! My 5-year-old daughter chose it and loves it. Haven't tried setting the alarm, but setting the time and date was easy enough without instructions.
Everything about this alarm is great.
The alarm sounds are really cute. The tap/noise-activated time reading is a bit too sensitive, but it's well-made and survived my cat knocking it off a couple of times. Easy to set, though I don't get the point of the sleep trainer feature. Love that it goes dark after a while, makes it easy to sleep with; just wish the pre-alarm wake light was brighter. Being able to set it for different days is handy. Would be 5 stars if the tap feature wasn't so sensitive, but at least you can turn it off.
Setting it up is a bit tricky. But once it's set, it's nice. My daughter loves it.
Way too cute! Bought this for my nephew's birthday and he absolutely loves it!
It's not too bright, which is great for bedtime for the kids. Easy to read and does exactly what I needed. The kids adore their new room companion.
My son really likes it. A light touch of the alarm clock and it lights up, which is so adorable.
Looks fantastic.
Got it as a gift, the child adored it. It's practical for kids and very comprehensive.
Haven't opened it yet as it's a gift.
Over the moon with this purchase - it's even better than what I needed!
Way too adorable and exactly as shown in the picture.
I'm loving it!
Absolutely perfect!!!
One button doesn't fit quite right but it still works. I tried charging it and it powers up beautifully. It's very pretty, with different musical tones, lights, and more.
It's exactly as shown, can't recommend it enough! The quality and craftsmanship are top-notch!! 👍
It's stunning, I'm so in love with it! Looks exactly like the picture.
It's really nice and operates exactly as described.
Totally in love with this! It's an amazing gift for my nephew. Everything functions perfectly, thanks a bunch!
Just perfect, no complaints at all.
It's fantastic, and my kids are thrilled with it!
I absolutely love this! It's gorgeous and even better than I expected. 😍