SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for a unique Halloween costume for my fur baby, and this skull dress completely exceeded my expectations! The moment I took it out of the package, I could tell that it was made from high-quality polyester material. It's not durable but also soft to touch which is just perfect for my pup sensitive skin. What impressed me more is how comfortable she seems in it - no itching or discomfort at all. Plus, we've had our fair of messy adventures already and the fact that it's machine-washable has been a lifesaver! After each wash, the dress still looks as good as new with no signs of wear and tear. So if you're looking for a pet costume that combines comfort, durability and easy maintenance... look no further.
Absolutely love this little skull dress for my pup!
nice
The moment I laid eyes on this Dog Skull Dress online, I knew instantly that my puppy needed to have it for her first Halloween experience. And boy did it deliver! She looked absolutely adorable in her spooky little outfit - so much so that she won 'Best Dressed' at our local dog park event! But let’s talk about its features: First off, the fit was spot-on thanks to its well-thought-out design; secondly, despite being dressed up all day long during multiple events (and even some rainy weather), she seemed very comfortable throughout; lastly - cleaning? A breeze since its machine-washable without any color fading or shrinkage issues whatsoever. All-in-all an excellent purchase!
cool
my dog usually hates wearing costumes but she doesn’t mind this one at all! must be because of how comfortable it is 😊
This Halloween Skull Dress has brought nothing but joy into our lives this festive season! My pooch loves strutting around in his new attire – he gets tons of compliments every time we go out walking together which makes him feel like quite the superstar 🌟 Beyond just aesthetics though,it’s clear they’ve really thought about pets’ comfort when designing this item because my dog is comfortable enough to wear it for hours. I also love that the costume is washable - a feature that can't be underestimated when you have an active, outdoor-loving pup! After several trips through the washing machine, it still looks as vibrant and fun as ever. So if you're looking for a pet costume that's not only cute but also practical in every sense, this one ticks all the boxes.
amazing
this halloween was extra special thanks to this charming skull dress