SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i really impressed with this device. the bluetooth connection is stable and clear, making hands-free calls easy while driving. the fm transmitter lets me enjoy my favorite playlists through my car speakers without any static or interruptions. plus, having two usb ports means I can keep both my phone and GPS charged at all times. it's definitely made road trips more enjoyable
this car charger with bluetooth and fm transmitter is fantastic. I can play my favorite tunes straight from my phone, plus it charges super fast. highly recommend for long road trips
I've been using this dual USB Bluetooth car charger with FM transmitter for a few weeks now, and it has truly transformed my driving experience. The setup was incredibly simple – just plug it in, pair via Bluetooth, and tune the radio to the right frequency. Now I can stream music directly from my phone without any annoying wires or adapters. The sound quality is excellent with no static interference, which was a pleasant surprise. Additionally, having two USB ports means both my partner and I can charge our devices simultaneously during long trips. It also supports hands-free calling which makes answering calls while driving much safer and more convenient. Overall, it's an affordable yet highly effective gadget that meets all of my needs on the road.
great sound quality and quick charging. perfect for my daily drives!
absolutely love this gadget! it's easy to use, lets me stream music effortlessly, and keeps both our phones charged during commutes. couldn't ask for more in a car accessory
This dual USB Bluetooth car charger has been a great addition to my daily commute. The FM transmitter works flawlessly, allowing me to stream music and take calls without any hassle. Both USB ports charge quickly, which is perfect for long drives when both my phone and tablet need power. It's compact yet powerful, making it an essential gadget for anyone who spends a lot of time in their car.
super convenient, love the dual USB ports and Bluetooth connectivity.
recommend
The dual USB ports are a lifesaver on busy days! Seamlessly connects to my phone's Bluetooth and the sound quality is surprisingly good through FM. Makes driving so much more enjoyable.