SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Living with two furry friends, managing pet hair has always been a top priority for me. This Pet Hair Remover and Reusable Lint Roller is nothing short of a miracle worker. It's incredibly efficient in lifting pet hair from a variety of surfaces - furniture, carpets, and even my clothes. Unlike traditional lint rollers, its sustainable design and ease of use are remarkable. Just a few rolls and it picks up even the most stubborn dog and cat hair, leaving my living space spotlessly clean. Its compact size is perfect for quick clean-ups, both at home and in the car. While the hair compartment fills up rather quickly, emptying it is a breeze. Overall, this tool is a must-have for pet owners. Its effectiveness and eco-friendly design make it an exceptional choice
With two dogs at home, pet hair has been a constant battle. The simplicity of this Pet Hair Remover amazed me. Just rolling it back and forth instantly picks up hair. It outperforms a vacuum on furniture and throw pillows, and it's super easy to use and clean. An absolute game-changer!
I have a golden retriever-border collie mix, and her hair is everywhere - my truck, clothes, house... I'm cleaning daily. This roller is fantastic for flat surfaces, though its effectiveness varies with the surface texture. It's not perfect for clothes, but it reduces the need for tape rollers. I'm planning to get another for my car. It's great on carpet, but less so on smoother seats. Nonetheless, a great product
This product is a lifesaver! My German shepherd/blue heeler mix sheds a ton, but this roller efficiently removes every bit of fur from my furniture. It's surprisingly easy to clean and offers great value for the price. A must-have for pet owners
I own a Chow Chow/German Shepherd/Border Collie mix, and the shedding is overwhelming. Despite daily vacuuming, his fur is everywhere. This pet fur remover, which I discovered on social media, is a godsend. It effortlessly removes fur from all surfaces and is super easy to use. Disposing of the fur is also incredibly easy. An excellent investment!!
Our younger dog's fur is a nightmare - it's everywhere! Despite my mild allergy, we couldn't give her up. Combining an air filter, a de-shedding brush, and this amazing roller has been a lifesaver. It effectively removes fur from our furniture and fabrics. I highly recommend it for anyone struggling with pet shedding
I've had this tool for just a day, and it's already a favorite. It's amazing at picking up hidden cat hair. I spent hours using it on my furniture and rugs. While it's not a vacuum, it's excellent for hair and lint. I'm eager to see its durability. A must-have for pet owners
I bought this for my sister-in-law and myself. It's the best pet hair remover I've found. It covers a wide area and the hair collection container is a joy to empty. I've tried many products, but none compare to this. It's a relief for a cat owner like me
My living room has a huge sectional couch that attracts all kinds of fur. I have a shedding Australian Shepard and a tabby cat that contribute to the mess. This tool has been surprisingly effective against the fur onslaught. It saves me so much time compared to vacuuming.
We have three cats and thought our house was clean, but this tool proved us wrong. It made our cushions look brand new. It's simple to use and an economical purchase. A great gift for pet owners!
Owning a long-haired dog and three cats, shedding is a constant issue. This item, with its rubber-like paddles, attracts and collects fur efficiently, outperforming sticky rollers and vacuums. It's the most practical solution I've found
Based on a recommendation from NYT Wirecutter, I tried this pet hair remover. It works excellently, creating an ionic charge that attracts hair into its barrel. Although it looks like it should roll, it's more of a push-and-pull operation. A great investment!
With two long-haired cats in a small home, this tool is a lifesaver. It removes hair from a bedspread in minutes, more efficiently than multiple lint roller sheets. It's great on clothes and all fabrics. A sound long-term investment
As a proud owner of a Siberian Husky, dealing with shedding fur is a daily task. This pet hair remover has been a revelation. Its ability to effortlessly lift hair from various surfaces, including my couch and car seats, is impressive. The convenience of not having to constantly refill or replace parts, like with traditional sticky rollers, adds to its appeal. It's a reliable, time-saving tool that has made managing pet hair in my home much more manageable
Managing pet hair in a household with multiple cats has always been a struggle. This pet hair remover has changed that. It's incredibly effective on different fabrics, picking up hair that I didn't even know was there. The process of cleaning it is straightforward and quick. The design is ergonomic, making it comfortable to use for extended periods. It's been a game-changer in keeping my home clean and fur-free
Initially skeptical about pet hair removal tools, I'm now a convert thanks to this fantastic product. It simplifies the arduous task of removing cat hair, outperforming a multitude of vacuum attachments and brushes with minimal effort. This tool quickly cleans carpets and furniture, making me a true believer in its capabilities
After a decade of battling with my Siberian cat's fluffy hair, this product has been a revelation. It surpasses every tool I've tried, from pumice stones to sticky gel balls. My couch is finally hair-free, and I'm excited to host guests again. This is a real game-changer!
As someone fascinated by mechanics, this pet hair remover seems almost magical. It effortlessly cleans fabric chairs and carpets, trapping all the hair inside. A simple thumb press releases the collected fur. I wholeheartedly recommend this efficient tool
Having had cats for over forty years, I thought I'd seen all types of hair removal devices, but this one is exceptional. It picks up more hair than my high-end vacuum, especially from rugs. The only minor issue is static-filled hair, but it's a small price to pay for its effectiveness
Every morning, I use this tool on my bed where my cat sleeps. It has replaced all the tape and lint rollers I used to rely on. It's perfect for bedding, my cat's bed, and other places she frequents. It's made dealing with pet hair incredibly easy
With three cats and a shedding dog, this roller has been a lifesaver. It works wonders on our furniture and is decent on clothing, though not perfect on every fabric. A smaller version for clothes would be ideal, but it's great for larger surfaces
I highly endorse this pet hair removal tool. It's particularly effective on woven fabrics, like my throw pillow covers, where sticky rollers fail. Its unique design, featuring a squeegee with velvet panels, efficiently collects hair into a chamber. The back-and-forth action is key to its success
Dealing with my long-haired tabby's shedding, this product has outshined my previous pet hair mitt. Its effectiveness is notable, though the button placement could be improved. It's a significant upgrade and a testament to the product's design
Purchasing a van for resale, I was dismayed by the dog hair inside. Despite using a high-pressure air hose, hair remained until this product arrived. It effortlessly removed all the hair, impressing me greatly with its efficiency
My two Himalayans shed silkily, and this roller has outperformed vacuums, tape rollers, and other methods. Its unique hair collection compartment is effective and doesn't seem to wear out. It's a surprising and welcomed addition to my pet hair removal arsenal
With a short-haired dog that sheds excessively, my woven couch became a hair magnet. This roller has been a godsend, effectively cleaning my couch daily without any waste. It's a must-have, though less effective on clothes
I'm amazed at how well this tool works on bedding and clothing. It's incredibly effective for removing short, hooked-in hairs, like those from my pitbull. It's a simple, yet highly effective solution for pet hair removal
My German Shepherd's shedding was a constant headache until I discovered this pet hair remover. It's perfect for cleaning my furniture and car seats, significantly reducing the time and effort I used to spend on cleaning. A truly indispensable tool for pet owners
Struggling with cat hair on my furniture, this tool has been a lifesaver. It's easy to use, highly efficient, and saves me from constantly buying lint roller refills. It's made my home much more manageable and hair-free
As a pet owner, I've tried numerous hair removal methods, but this product stands out. It's incredibly efficient on various surfaces, making cleaning a breeze. The design is ergonomic, making it comfortable for prolonged use, and it's significantly reduced the pet hair in my home
The brush is cool. I tried to clean the carpet and cleaned it well and most importantly without effort. I like it. I don't know, of course, how much it will last since the material is quickly worn