SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace is simply divine! The pearls are lustrous and beautifully strung together, while the strawberry heart gives it an adorable twist. My wife loved it as soon as she saw it - her eyes lit up like Christmas morning! She wears it all the time now, whether we're going out to dinner or just lounging at home. Definitely a worthwhile purchase!
This necklace is gorgeous! I love how the strawberry heart gives it an extra pop of personality.
The perfect blend of sophistication and whimsy. The pearl choker with its unique strawberry heart pendant has become my go-to accessory.
Five stars aren't enough for this splendid piece of jewelry! From its radiant pearls to its charming strawberry heart pendant, everything about this choker screams sophistication yet maintains an air of playful innocence. Its quality is top-notch; no signs of discoloration or damage even after regular use. And did I mention how much attention it grabs? Compliments galore every time I step out wearing this gem!
nice
I find myself completely smitten and absolutely enamored with this exquisite pearl choker that I recently added to my jewelry collection. It has quickly become a favorite piece of mine, due to its perfect blend of elegance and charm that is not often found in one single item. The design is sophisticated yet playful, making it an accessory that can easily elevate any outfit. One element of the necklace that particularly stands out for me is the delicate strawberry heart pendant. This unique touch adds just the right amount of whimsy while still maintaining an air of elegance. It's these small details which truly set it apart from other jewelry pieces within my collection, giving it a distinct personality all on its own. Another aspect worth mentioning about this pearl choker is its versatility. Whether I'm heading out for casual outings or attending special occasions, this necklace effortlessly complements both types of attire without looking either too dressy or too simple; indeed a rare trait in accessories! Comfortability wise, this pearl choker passes with flying colors! Unlike some necklaces which tend to irritate my skin after prolonged wear causing discomfort, this one feels gentle against my skin - a big plus for me! It seems as though careful thought has been put into selecting materials that are not only visually appealing but also comfortable for extended use. In conclusion, every aspect about this pearl choker – from its elegant design featuring charming elements like the strawberry heart pendant to its comfortability factor – makes it an absolute joy to wear. So if you're on the lookout for a versatile piece that will add character and sophistication to your look whilst ensuring maximum comfort throughout your day or night out; then I would highly recommend considering adding such an enchanting accessory to your collection! 😊
Such a stunning piece! It’s comfortable to wear and looks amazing on me. The little strawberry heart gets lots of compliments too!
This pearl choker with its sweet little strawberry heart has truly captured my fancy. A delightful addition to any jewelry collection.
Absolutely adore this necklace 🥰 It's so charmingly unique, especially thanks to that cute little strawberry heart!
Cute necklace
I must say, this pearl choker has exceeded all my expectations 🙏💖 Not only does it look stunning but also feels incredibly comfortable around my neck - no itching or discomfort whatsoever! The sweet little strawberry heart steals the show without being too overpowering; indeed a fine balance between subtlety and statement-making glamor 👍 A definite conversation starter at parties!
Loving my new pearl choker! Its standout feature? A dainty little strawberry-heart pendant that never fails to draw attention 👏