SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely adore this little elephant watering can! It's not just practical, it also adds a touch of whimsy to my garden The water comes out from the trunk in a gentle stream, perfect for my delicate flowers. And let me tell you about its durability - even after being left outside during some unexpected showers, it still looks as good as new! Definitely worth every penny. 😍🐘💦
This elephant watering can is just too cute for words! The kids love it and so do the plants. A great buy indeed!
i liked it
An absolute must-have for any plant lover out there! This cute little guy makes tending to your green friends such an enjoyable experience 🌿🐘
As an avid gardener and animal lover, I couldn't resist buying this charming elephant-shaped watering can. It's surprisingly lightweight yet sturdy enough to handle daily use without any issues. The design is clever with the water spouting from the 'trunk', making watering plants more enjoyable than ever before! A delightful addition to my gardening tools that sparks joy every time I use it.
Bought it as a gift for my friend who loves elephants and she absolutely adored it! She says her plants have never been happier 😊💦🌷
Who knew functionality could be so adorable? This cute-as-a-button elephant watering can has become an essential part of our family gardening routine now. My kids love helping me out in the garden and they're always fighting over who gets to use the elephant shower first (as they lovingly call it). Not only does it hold a good amount of water but its unique design makes sure that the water spreads evenly over our plants 🌱🐘💧 Kudos to whoever came up with such a creative idea!
This whimsically designed watering can has become quite the conversation starter at home. Guests always compliment its uniqueness!
I was pleasantly surprised by how lightweight yet sturdy this product is. Plus, who wouldn't want their garden graced by such a darling little pachyderm?