SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overall, I'm happy with this product. It meets my expectations in both looks and functionality. Just a heads up, be careful with the pumping on glass bottles. Pump too much and you might hear some scary cracking sounds. Luckily, it's never actually broken on me.
I find this product super easy and reliable to use. I rarely finish a bottle in one go and it keeps my wine fresh and tasty every time I reopen it. Really does a great job!
This product lives up to its claims. The stoppers fit snugly and the vacuum pump is a breeze to use. Definitely a good buy for anyone in need of a wine vacuum pump and stoppers.
Having used a similar pump and stopper before, I find this one keeps wine just as fresh. It's easy to use, great for those who enjoy a glass or two in the evening and don’t want to finish the whole bottle.
After a quick wash in warm soapy water, these stoppers sealed my wine bottles with impressive suction. Big thumbs up from me!
Works really well - super happy with my purchase - thanks!
Not a big wine drinker, but I do enjoy an occasional glass. These stoppers and pump keep my bottle fresh between drinks. They're easy to use and do the job well.
This is a must-have for wine bottles. Keeps them airtight and the wine stays fresh!
Does the job well and offers good value for money.
Works great. Just four pumps and it’s done. Overdo it and it doesn't work as well, so keep that in mind.
If you love wine but don't always finish the bottle in one sitting, this is essential.
Simple, easy to use and does its job well.
Removes air from the wine bottle, but lacks an indicator to show it's done. I miss the clicking sound my old one made when the vacuum was complete.
Helps keep wine fresh for several days.
Fantastic at keeping wine tasting great and super easy to use! Also makes for a great gift.
I bought this as a replacement for an old one from a different brand. So far, it’s working great and I like that it came with four stoppers.
This wine pump works... but it's just okay, not amazing.
The wine stoppers effectively removed all the air from the bottle.
The pump feels a bit cheap and inefficient. However, if you do manage to create a good vacuum, the stoppers seal it really well.
It does a great job at preserving wine by creating a vacuum in the bottle, preventing unfinished wine from turning sour.
Impressive efficiency in creating and maintaining a vacuum, and it’s compact too. Very satisfying to use.
These stoppers seem to work, but the clicking sound starts too soon, not like my old one where the click meant the air was completely out. Though the stopper feels secure, I hope I didn't over-pump it. Nice to have four stoppers included.
The four wine stoppers seem high quality and are easy to use. The pump is simple but effective. It takes a bit of practice to get it right, but not a big deal.
I had something similar before and am thrilled this works just the same! Great for keeping wine fresh and it’s leak-proof too. I tested storing bottles on their side and no drips at all.
These stoppers worked perfectly right out of the box. Easy to use and they seal the wine bottle securely. Great value with four stoppers. Perfect gift for wine-lovers who don’t already have them.
This is a game-changer for those who enjoy wine but don’t finish a bottle in one sitting. It’s easy to use, creates a tight seal, and is dishwasher safe. Comes with four reusable stoppers. Highly recommended!
This vacuum wine stopper works great. Way easier to use than manual ones we've had before. It keeps sparkling wines fresh for 2-3 days and does a great job with red wines too. A great set for any wine drinker.
These are a necessity in our tasting room to keep wine from going bad overnight. The best part is the audible click that lets you know when to stop pumping.
Chose this wine stopper for its food-grade silicone and easy installation. It keeps wine fresh for about a week and fits well in the fridge. Comes with four stoppers, great for everyday use.
My old vacuum pump was wearing out, but this new one is a big improvement. Easier to use and keeps the vacuum for a week. Really pleased with this Wine Saver set.
This new set replaces an old one and seems better, made of silicon and very easy to use. Keeps wine fresh for another day.
Not sure if it creates a full vacuum seal, but it does keep wine from degrading quickly. Easy to use with a clicking sound indicator. Fits various bottle styles. Would recommend to any wine lover.
These wine seals are fantastic. Better than my previous one with a clear clicking sound. The seal holds really well. Great for extending the drinkability of red wine.
The performance is okay for entry-level, but I’d recommend the standard option for a better experience and improved seal.
This wine pump is amazing! Easy to use and even works on champagne bottles. Essential for keeping wine and champagne fresh when I’m the only drinker at home.
I've had other gadgets like this, but this one doesn’t seem to work as well. The pump never feels harder to use, which makes me doubt if it's working properly. Not totally satisfied with this product.
These wine saver corks with the vacuum pump are fantastic. Way better than others I've had. They seal well and keep wine fresh for days. Highly recommend.
Excellent at preserving wine flavors and super easy to use. The pump fits nicely on the stoppers. Highly recommended.
I’ve used similar stoppers for years. These fit perfectly and hold pressure well. They do everything I need. Excellent product!
Keeps wine fresh for another day by pulling out all the air. Simple to use and stays sealed until you're ready for another pour.
Works well, creates good pressure to save the wine. Good price and not flimsy.
It creates a vacuum but without a clear indication of when it's done. I wouldn’t buy it again.