SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was unsure about buying this since I'm not a big fan of wind chimes and I love hummingbirds. But I ended up liking these a lot. I put them outside to charge during the day and bring them inside at night. They hang on my dining room chandelier, as it's winter and I'm not outside at night. I wasn't keen on morphing lights before, but I like them on these hummingbirds and might buy another set. I'm very satisfied with this purchase.
These chimes are stunning. I was concerned they might look like cheap plastic, but they resemble glass. They're lovely during the day, and the color-changing effect at night is beautiful. They don't really chime, but they are still very attractive.
This was a Christmas present for my mother. It's high-quality and arrived quickly, within two days of ordering. The hummingbirds are made of crystal and are very detailed. I haven't seen it in daylight yet, but will share a video after it's been in the sun for a few days.
I gave this to my mother for Christmas and she loves it. It's a beautiful decoration for both inside and outside the house, and the lighting adds to its charm. I recommend it to anyone who likes hummingbirds or attractive decorations.
I purchased this for my mother-in-law who absolutely adores it. I've bought her two over the past two years. The first one still works after a year, except for one bird that doesn't light up. They're very pretty at night and shine brightly, making them a great gift.
I really enjoy the beautiful, lighted birds at night. Their changing colors are fascinating. They create a peaceful and fun atmosphere in our backyard. My husband and I both like them. However, they don't last very long. I first got them for Christmas and have had to buy replacements twice since then.
I've had one of these for two years after receiving it as a gift, and it's been shining brightly ever since. I've purchased several as gifts for others. They're durable and entertaining to watch. A terrific product overall!
The item is gorgeous, but I must comment on the seller's service. It arrived with a broken beak, and within two days, the seller had replaced it. They were very courteous and professional.
I love these; they're so beautiful changing colors at night. But they are also pretty during the day with very detailed birds.
I bought this for my mother's birthday, and she loves it. She had them hung up next to her hummingbird feeder within 10 minutes of receiving it.
This was a gift for a good friend of mine. She really enjoys how they light up at night.
I ordered this wind chime for each of my sisters, and my daughter also gave me one. They are so pretty, especially at night.
I hung them on my back deck light fixture. They change colors all night, are very bright, and beautiful. They're definitely worth the money, and I really love these.
This product made an excellent gift for someone who loves hummingbirds.
I bought these for my wife, and she adores them. They light up and change colors at night after charging.
I wish it was brighter at night after being in the sun all day, considering it's solar-powered.
The hummingbirds look incredible! They change colors slowly and the lights blend beautifully. It's a very high-quality product.
The colors of this product are lovely. It makes a slight plastic sound in the wind, has a good size, and is solar-powered. Additionally, it's priced well.
They're solar charged and the hummingbirds change colors. It's a unique and enjoyable light for the evening.
The colors transition smoothly, creating a calm and attractive centerpiece. It's great for personal use or as a gift, especially for hummingbird enthusiasts.
This was bought as a gift and it came well packaged. I was also impressed with the quick delivery.
The hummingbird chimes are incredibly beautiful and look real. They glow at night and are a lovely sight.
I got this gift for my grandmother and it turned out beautifully. She loves it and it's of good quality.
I got this as a gift for my mom and she absolutely loves it. It gets four thumbs up from us!
I'm enjoying my hummingbird solar lights more than I anticipated. It's nice to sit in the hot tub and watch them change colors.
It was a Christmas present for my mother and she adored it. It lights up well at night and resembles birds in flight.
My wife was very happy with it. It lights up beautifully. It's a good idea to take it down in very windy conditions.
This product looks stunning when hung outside a window and shines brightly at night.
These were Christmas gifts. I only looked at them, but they were lovely.
The birds were perfect for a Christmas gift for my snowbird mother-in-law.
I bought this as a gift for a friend. It met my expectations.
It was exactly what I expected and didn't disappoint. It looks beautiful at night.
I purchased these as a gift and the recipient was very pleased with them.
I bought this as a gift and the person who received it loves it.
Good appearance, quality, and lightweight.
It's nice, but smaller than I anticipated.
They're very pretty.
This is a nice product.
They are very beautiful and easy to put
It's beautiful!!!!! I'm delighted, in love. I do not know how long it will last, but even without the lights on it is perfect.
Very nice, regarding durability, it was just installed.
This is taken at night, disappointed that dosnt seem to be as good as other solar items we have purchased
Great colours
Simply beautiful, nice colors!
Gorgeous!!
Excellent product quality, I recommend the seller
Charming lamp. Exactly what I was looking for. Thanks to the seller. Recommend
I loved it! Better than expected. Great cost-effective.
Very beautiful!! Just like the description. They work very well. I recommend!!👍👍
Exelent
Everything works fine. Came as promised😊Changes colors.
Execlent product, good quality, I recommend the seller, good packaging