SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
For the price I paid meets all my expectations. Has a button on top that I can't even imagine it to be and has 2 additional buttons almost inaccessible (very difficult to press during use on the side of the thumb, the other normal buttons serve well.
The materials are good and it has a very good touch.
Very light mouse, as advertised. Good cost benefit.
Very good observation who is left-handed does not work
As it is in the images. Very good product.
Like the mouse
Very good! Good material recommend
Quick and professional service. The mouse is great, all the buttons are working, it is very quiet and nice to touch, I am very happy with the purchase. I recommend the seller as well as the product itself.
Very good mouse I loved it costs a bit to get used to but it's great
It looks very cool, I'm just going to try it and I'll tell you about it. Recommended!
The product is as described by the seller, it works super well.
Excellent price-quality, everything comes as promoted by the seller.
Large Mause, very useful, materials look quality
Fits well and is comfortable. The issues are the wheel is a bit lazy and holding the front clicks and pressing a side one doesn't work. I guess it only sends input from 2 at a time. Still a great product, might try greasing up that wheel with some wd40.
Fantastic, smooth click, doesn't make much noise and super comfortable.
I ordered a few units and they all arrived right, well packed and with boxes!
good value for money. thank you seller.
Works really well. Soft and comfortable
Excellent product, very good to the touch and comfortable to use
Looks good. Need to use it.
Super good the product is very soft👌And its ergonomics is perfect
It is already the second I buy, it does not disappoint me, it is the pile, very light to wear and great for the wrist, it has a touch of silk on the surface that is very tasty in the hand.
Like how it looks on my desk
Great item to have, instead of traditional mouse - it prevents you from turning your wrist, which reduces pressure on the median nerve. It's supposed to lessen muscle soreness and arm pain, especially if you're doing a lot of scrolling.
Very good, it works perfectly, it is ergonomic.
Super loved the product
I liked it, it arrived quickly, but I forgot a detail. But apart from that it's comfortable, for the value it came out it's very good.
Satisfied with the product, arrived in a reasonable time.
At first it is difficult to get used to, but then he feels very comfortable, I have not had fatigue problems with him yet. Need to try it in a long game session
Perfect, works great
Excellent product! I love it, I'm happy
The perfect option for someone who wants to try a vertical mouse before buying expensive the same :) Lies comfortably in the hand, played a shooter and after 5 minutes I realized that I do not think at all that the mouse is different, you quickly get used to it. The buttons are very quiet. The only minus as it seemed to me is weight. She is too light, at first the hand itself is trying to turn it into its usual position.