SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh man, my four-legged buddy absolutely adores this cooling mat! You know how dogs can be - they love sprawling out and taking up as much space as possible This mat is perfect for that; it's got plenty of room for him to stretch his legs and get. If you've got a pup who likes lounging around but struggles with hot weather (or maybe your AC isn’t cutting it), then I highly recommend getting one of these cooling mats. Not only will your pet thank you by giving extra cuddles and kisses 🐾💕 , but also their comfort level will skyrocket during those unbearable hot summer days 🌞. Forget about other options out there because nothing compares to this gem right here! So grab one now before they’re all snapped up – trust me, both you and your fluffy friend won't regret it.
This cooling mat has been a lifesaver during these scorching summer months. My pet can finally relax without overheating.
This cooling mat is nothing short of amazing! Before we had it, our dogs would pant excessively in the heat but now they're calm and all day long. The size is perfect too - large enough for both of them to lie down comfortably. We couldn't be more satisfied with this product.
No more panting from heat stress thanks to this amazing cooling mat. A must-have for all pet parents out there.
Absolutely love it! Keeps my pets chilled and happy all day long!
We live in a particularly warm climate so keeping our pets cool can be quite challenging especially during those scorching summer days but ever since we got this cooling mat, things have drastically improved! Our pups adore it; they've made it their favorite spot instantly! Plus its generous sizing makes it suitable even for larger breeds.
Great product!
The size is perfect it fits my two dogs comfortably. They seem much happier now in the heat!
I was on the hunt for something to keep my pets comfortable during the summer months and this cooling mat has been an absolute blessing. It's extra-large, providing ample space for them to stretch out, and it really does stay cool even after hours of use. I'm so with how much happier and relaxed they are now - a fantastic purchase!
If you're looking for an effective solution to help your pet beat the heat then look no further than this incredible cooling mat! It stays impressively cold even after prolonged use and its large size provides plenty of room for your furry friend(s) to lounge around comfortably. A must-have item indeed!
recommend
As a pet parent, nothing is more important to me than the comfort and well-being of my fur babies. This cooling mat has been an absolute game-changer in our household! It's large enough for both of them to sprawl out comfortably and keeps them cool even on the hottest days. They love it so much that they rarely leave it!
I'm so impressed with how well this works - no more hot, unhappy pups in our house!
wow, never thought something as simple as a cooling mat could make such a difference for our pets' comfort 👏👏
Our senior dog has always suffered from overheating in hot weather but since getting this cooling mat he's been able to relax comfortably without any signs of distress. It's extra-large which means he can sprawl out instead of curling up uncomfortably like before. This product truly exceeded all expectations!
i was skeptical at first but i'm blown away by how effective it is...definitely worth every penny 💰💕
This is one purchase I'll never regret making! Watching my fur babies struggle through hot summers was heart-wrenching but thanks to this wonderful cooling mat that’s no longer an issue at all – they remain cool throughout the day without any fuss or discomfort whatsoever.
ok
this is just what we needed...our big boy can finally beat the heat 😎😍