SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
💖 Love love LOVE these shades!! Not only do they look amazing on my face (which isn't easy because most sunglasses make me look like a bug), but they feel great too. No pinching at the nose or behind the ears which happens often with other pairs. And can we talk about how cool the polygon shape is? It's such an eye-catcher!
These sunnies are the bee's knees! 😎 I was looking for something unique and these polygonal glasses definitely fit the bill. They're not just stylish but also super comfortable to wear all day long. The quality is great too - feels sturdy yet lightweight.
I'm in love with these sunnies! They fit perfectly on my face and theal design adds an edgy touch to my outfits.
I've always been one to opt for classic styles when it comes to sunglasses, but thought I'd try something different this time around... and boy am I glad that I did! These geometric-shaped glasses are everything you could want: fashionable, functional and fabulously priced! My friends have been complimenting them non-stop.
The polygonal design is so cool and different from anything else I've seen around. These sunglasses have quickly become my go-to pair.
👌
Best purchase I've made recently! The unique shape of these sunglasses really stands out. Plus, they’re super comfy!
Absolutely adore these quirky polygonal specs! 👓 They immediately elevate your style game without being over-the-top or gaudy. The build quality seems robust so far, no signs of wear, didn't break even though I've dropped them once or twice (my bad). Also appreciate how well-protected my eyes feel from sunlight glare when wearing them.
Absolutely adore these shades. Great buy!
Picked up this funky pair of sunglasses last week and haven't stopped wearing them since! They're just too good to resist.
I recently bought these sunglasses and let me tell you - they're worth every penny! They add an edgy vibe to any outfit while offering solid sun protection. What more could you ask for in a pair of shades? If you're thinking about getting them, don't hesitate - just go ahead and treat yourself!
Bought these as a gift for myself... best decision ever! They're chic, durable and protect against sunlight glare effectively.
As someone who values both fashion and function, these sunglasses are a dream come true. The polygonal design is refreshingly different from the usual styles out there, making it an instant conversation starter. Not to mention, they do an excellent job of shielding my eyes from harsh sunlight while driving or lounging at the beach. Definitely a worthy addition to my collection.
Highly recommend! ❤️
Loving my new geometric-shaped glasses 😎 Comfortable to wear all day long without causing any discomfort or marks on the nose bridge or behind ears.