SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I used to wash my brushes by hand, but this cleaner has changed that forever. It's really efficient and makes cleaning quick and easy. A word of caution though: don't press down too hard as it can slow down, and the on/off button is very sensitive. Overall, a great product.
My initial thoughts: the brush cleaner is ideally sized. It didn't come with a complete charger, so I had to use my own block. It starts on a fast setting, but you can slow it down by holding the power button. I used ecotools brush shampoo for cleaning. The brushes came out impressively clean. I carefully rinsed and air-dried the machine afterward. I would definitely buy this again or gift it.
I saw an advertisement for this product and decided to give it a shot. Initially, it seemed flimsy, but to my surprise, it cleaned my brushes perfectly – they were spotless after just one rinse. Just a bit of brush cleaner and water, and it works wonders. Cleaned 15 brushes of various sizes effortlessly. Far better than my old cleaning mat. I'm planning to buy another one as a backup.
I had low expectations but was astounded by its effectiveness. Cleans brushes of all sizes thoroughly. Even my oldest brushes were left spotless. Definitely worth buying.
Needed an efficient brush cleaner. This device cleaned even my hardest-to-clean foundation brush. Required a few water changes, but still outperforms any other cleaner I've used. Brushes look brand new!
I thought my brushes were clean, but this product proved me wrong. It surpassed my expectations. The only minor issue is the placement of the power button.
I was unsure about ordering this, but it turned out to be fantastic! Cleans brushes quickly and doesn't require much space. I'll definitely clean my brushes more often now.
The seller reached out before shipping to explain the product use and ensure a good experience. I've used it once since receiving it and feel it's a valuable purchase.
This cleaner has simplified my cleaning routine. It’s small, saves water and time, and the silicone cone is easy to clean. Just remember you'll need a USB adapter.
It’s cute and simple to use, doesn't take much space, and is surprisingly stable. My daughters love it too for cleaning their brushes. I plan to buy another just for me.
I was doubtful at first, but now I love this product. As a professional makeup artist, it's a real time-saver for cleaning brushes, and the best alternative I've found.
The product matches its description perfectly. It's just the USB and operates with a simple button press.
This cleaner deep cleans quickly while protecting the bristles. I use cinema secrets brush cleaner instead of soap, and it works great.
As a Professional Makeup Artist, this is a huge help for cleaning brushes. A tip: Johnson's Baby Shampoo works great as a brush cleaner.
It cleans brushes in no time. Even with the vinegar and dawn method, it works perfectly.
This gadget makes washing brushes easier. I use this brush cleaner and some water.
It cleans brushes well but can be messy and requires frequent water changes. Other than that, it's great.
This brush cleaner is user-friendly and efficient. I cleaned about a dozen brushes in less than 10 minutes.
This item is great, not just for brushes but I even cleaned my jewelry with it.
Exceeded my expectations. Quick, easy, and effective. A solid 10 out of 10.
Cleans a wide range of brushes from small to large. Great value for the price and very easy to use. Also a great gift idea.
I've tried many brush cleaners, and this is the best. Gets brushes super clean. An incredible product for the price.
I purchased one for myself and my stylist. It's reassuring to have during makeup sessions.
Manually cleaning brushes is time-consuming. This product changed that! It cleans brushes and beauty blenders almost magically. Highly recommend it.
Got this for my wife; it's a great small gift. Can't comment on functionality, but it looks professional.
I've used it once and believe it requires practice to get the right mix of cleaner and water, along with the correct pressure.
I wasn't expecting much but was amazed at how well it worked. My brushes looked new in minutes. Also bought a drying stand, and I'm thrilled with both.
Bought it for fun, and it's enjoyable to use. It's unnecessary for me, but I'm happy with its performance.
I finally decided to buy it and I'm glad I did. It's incredible how it rejuvenates my brushes. Requires multiple water changes, but it's worth it.
Purchased for my daughter and her numerous brushes. Surprisingly effective despite its low cost.
This is fantastic! Saves time and cleans all my makeup brushes perfectly.
This gadget makes brush cleaning much more enjoyable and efficient. It even works on beauty blenders, which is a big plus!
I usually struggle to clean my brushes, but this device makes them impeccably clean in seconds. It's effortless to use and clean.
As a professional MUA, I love it, though it's better suited for personal rather than professional use.
Excellent for cleaning brushes. Lightweight and portable, perfect for travel. Lacks a power box, but still highly recommend.
It's so quick and easy that I now clean my brushes after every use. I adore this little machine.
Effectively cleans all my makeup brushes, large and small. Great value for the price.
I've cleaned several brushes with it and it works excellently. Very pleased.
It's a reliable makeup brush cleaner.
A fun and simple way to clean makeup brushes!
Cleans makeup brushes very well and is easy to handle.
This is a revolutionary product. Don't think twice about getting it.
Simple to use and very effective. Totally satisfied with my purchase.
Using it is effortless and all my brushes come out clean
I use it for both my sponges and brushes
An ideal gift for a teenage girl.
Easy to use and comes with a strong recommendation.
It does an excellent job cleaning my brushes!
I appreciate that it includes a USB cord and is straightforward to use.
Works great and is very easy to use.
Gently and thoroughly cleans the brushes. Highly recommended!
Super easy to use and perfect for travel. I absolutely love it!