SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely thrilled to share my experience with this revolutionary full-face snorkel mask that has completely transformed my underwater exploration. As a seasoned snorkeler, I've spent countless hours in the water over years and one recurring issue I've always grappled with is foggy goggles. This seemingly minor inconvenience often mars an otherwise perfect dive by clouding up your view of the marine life. However, this innovative full-face snorkel mask has completely eradicated that problem for me. The design somehow manages to prevent any fogging on the lens which was a revelation after years of constantly having to clear out my goggles mid-snorkel. It's like someone just wiped clean a dirty window and suddenly everything becomes crystal clear! But what truly takes your breath away is the panoramic view it offers - as if you're watching an HD movie featuring breathtaking scenes from beneath the surface of the sea. The wide-angle perspective allows you to fully appreciate every detail of your surroundings without any obstruction or distortion, immersing you even deeper into your underwater adventure. Built-in camera mount feature is another great advantage. Now capturing those incredible moments undersea doesn't require juggling between swimming and holding onto a separate camera anymore! You can simply attach your device onto this handy mount and voila! You are all set for hands-free recording or photography while exploring aquatic wonders at leisure.
Anti-fog technology? Check ✅ Wide View? Check ✅ Camera Mount? Double-check ✅ Worth buying!
🌊💙 This mask has transformed my snorkeling experience! No more annoying fog or limited vision – it offers crystal clear views all around me...and the anti-fog feature works perfectly even in colder waters!
Love it!
I'm new to snorkeling but this full-face mask made everything so much easier for me as a beginner. The wide field of view allows me to see marine life from different angles which adds to the thrill of exploring undersea world 🐠🐟 Plus, having a place to attach my action cam means no missed moments during my ocean explorations!
Great!
This is honestly one of the most comfortable masks I have ever worn while diving; it fits snugly yet comfortably on your face providing ample room for breathing naturally through nose or mouth. The built-in anti-fog system ensures clear visibility throughout your dive while its wide view design lets you take in the beauty of underwater world like never before!
👍👍👍
If you're into documenting your underwater escapades like I am then you'll absolutely adore this product! Not only does it provide panoramic views but also comes equipped with an easy-to-use camera mount—just what every adventure enthusiast needs!
This is honestly one of the most comfortable masks I've ever worn while diving! 10/10
I'm not usually one for writing reviews but this mask has impressed me so much that I just had to share my thoughts. It fits perfectly on my face without any discomfort or leakage issues. The anti-fog technology is nothing short of amazing - no more blurry views! Plus, the built-in camera mount means I can easily record all my snorkeling fun without needing extra equipment.