SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🎃This costume is the epitome of hilarity! My little furball was the life of our Halloween party. The quality is top-notch, it's soft comfortable for my pet to wear. I appreciate that it didn't hinder his movements at all - he could run around just fine. He looked so cute with a dinosaur tail wagging behind him! This costume truly brought joy to everyone who saw it and added an extra layer of fun to celebration.
Perfect fit, soft fabric. Our Halloween was filled with laughter.
Absolutely hilarious and comfy. My bunny rocked this on Halloween night!
i'm in love with this adorable dino outfit for small pets 😍 i got one for my bunny and she looks absolutely precious in it! not only does she look super cute but also seems really comfortable wearing her new halloween attire no itching or discomfort whatsoever which was a major concern for me initially 🐰 plus its durability surprised me honestly thought it would be a one-time thing but boy was i wrong 👌
Adorable costume! My pet looked like the cutest little dinosaur ever!
This dinosaur costume was a hit at our pet-friendly Halloween party! It's well-made, comfortable and didn't restrict my dog's movement. Seeing him prance around as a tiny dino brought smiles to everyone's faces.
Our cat’s first Halloween couldn’t have been better thanks to this charming little dinosaur getup. The fit was perfect, allowing her plenty of freedom while roaming through the house on All Hallows' Eve night.
This hilarious ensemble turned my parrot into a mini-dinosaur during trick-or-treating! Despite being dressed up he seemed completely relaxed probably because the fabric felt soft against his feathers.
Quality is top-notch, my cat could move freely and comfortably in it.
I'm thoroughly with this adorable outfit for small pets. My bunny looked so cute in it, and she seemed really comfortable too - no itching or discomfort whatsoever. Plus, the durability is commendable!
Absolutely adore this charming little dinosaur getup we bought for our cat’s first Halloween. It fits perfectly, isn’t too tight or loose anywhere, allowing her plenty freedom of movement while roaming through the house on All Hallows' Eve night. The material feels plush and comfy against her skin – no sign of irritation or discomfort at all! Seeing how much attention she drew from visitors made us feel like proud pet parents!
The funniest thing I've seen in ages! My guinea pig wearing this costume had all our guests laughing their hearts out on Halloween night. Comfortable material and easy to put on – definitely worth every penny!