SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I find it absolutely impossible to not express my adoration for this bird feeder! It has truly metamorphosed my humble garden into an enchanting paradise that is now a haven for all kinds of birds. The transformation is so profound that I am to the spectacle every morning, sipping on my tea and observing these winged visitors feed - a ritual that has become such a calming and serene experience. 🍵🐦 The design of this bird feeder deserves special mention. It's not just about functionality here; there's also an element of aesthetics involved which makes it more appealing Its structure blends seamlessly with the natural beauty around it, creating harmony between man-made and natural elements in the environment. When I step into my garden each day, I see more than just plants and flowers - I see life thriving in ways beyond what was possible before. Birds of different species flock to this feeder throughout the day bringing along their unique colors, songs and behaviors adding vibrancy to my green space. In conclusion, if you're considering turning your outdoor space into a lively sanctuary for birds or simply wish to add another dimension to your gardening experience then look no further! This bird feeder is certainly worth investing in – functional design meets aesthetic appeal resulting in pure joy for both humans and our feathered friends alike!
The design is simple but so nice! Appreciate this!
Since we installed this hanging bird feeder in our yard, we’ve had the pleasure of seeing so many different kinds of birds come visit us daily. So fun!
Birdy friends are happy 🏡🐤
I absolutely love this hanging bird feeder! It has brought so much joy to my mornings I particularly appreciate its sturdy construction and the ease with which it can be filled and cleaned.
very good
I've got to say, working remotely during lockdown was made infinitely better by having this awesome hanging bird feeder right outside my study window 🏡💻
5/5!!!!
My son gifted me this lovely hanging birdfeeder on Mother’s Day and what can I say? It's become one of my favorite things about our home! Watching various species come by each day from comfort of kitchen window brings immense joy.
definitely worth every penny spent on it 👌