SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product... better than I expected... both pieces arrived without damage... now that it is filled we will see how they turn out
👻 I'm in love with this cushion cover! It's so soft and the embroidery is top-notch. Plus, it’s easy wash which is a big plus for me.
The size of this pillowcase fits perfectly on my standard throw pillows. The material feels luxurious and the ghost design adds a fun twist to my Halloween decor!
Impressive
I bought one for our living room and it fantastic - subtle yet festive. It's also incredibly comfortable thanks to its high-quality fabric blend.
This embroidered ghost cushion cover has really spruced up my car interior for the season! Soft, stylish, and spooky all at once 👌
recommend
no caps needed because this product speaks volumes by itself... absolutely stunning design that has added an elegant touch of halloween spirit into our coffee shop 🎃
Absolutely adore how versatile this item is! I've used it in various settings - from home decor to hotel lobbies during Halloween events. Its whimsical design never fails to catch attention.
wow
this black and white beauty has transformed my reading chair into a cozy halloween nook without being too overpowering or tacky i’m completely smitten 😍
I can't get over how cute yet classy this cushion cover is! The embroidered ghost detail makes it perfect for Halloween but still sophisticated enough not to look out of place after the holiday.
ok
Who knew something as simple as a pillowcase could add such charm? This isn’t just another seasonal decoration; it’s become a conversation starter among guests at home parties!
The combination of polyester, cotton, velvet gives off such a comforting feel – hands down one of the best purchases I made recently. A must-have if you’re looking forward adding some festive vibes in your space!
nifty