SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The support frame that I've recently purchased has genuinely revolutionized the way I care for my plants. It's a complete game-changer, providing an unparalleled level of support and structure to my beloved green friends. From small shrubs to taller flowering species, this frame lends robust stability that ensures they grow upright and healthy. One of the most impressive aspects of this product its sturdiness. Made from high-quality materials, it stands strong against various elements – be it harsh weather conditions or accidental bumps. This durability reassures me that my plants have a reliable backbone aiding their growth process. So here's giving two green thumbs up 👍👍and highly recommending 🌱💪this fantastic addition to any gardening toolkit!
I love how this plant frame adds structure to my greenhouse. My plants are thriving more than ever before with the support they get from it.
Just what I needed for my tomatoes!
This is one of those products that you never knew you needed until you had it! Made such a huge difference in maintaining order amongst growing vines 🌿🙌
Easy assembly + robust design = Happy Gardening 😊
like it
The plant support that I have recently incorporated into my gardening routine has utterly revolutionized the way I perceive and engage with this beloved hobby. This is not a mere exaggeration, but an absolute truth that reflects the transformative impact it has had on my overall gardening experience👍 Previously, sagging stems were a constant issue for me. It was disheartening to see plants struggling to stand upright, their vitality seemingly compromised by their own weight or perhaps due to lack of essential nutrients in the soil. However, since introducing this plant support into my garden ecosystem, such problems are now a thing of past. No more sagging stems – just pure unadulterated joy watching these happy flourishing plants thriving all around! It’s clear evidence that sometimes even small changes can make big differences when it comes to nurturing nature.
This product has made maintaining my greenhouse a breeze! Now, even my tallest plants stand tall with pride 🌱👏
This support frame has been a lifesaver for my plants! They're growing stronger and healthier than ever before 🌿💚
ok
Good material. Easy to Assemble and easy to use. I will buy other sizes so well
I love how these tree mats are not only effective but also environmentally friendly - a great addition to any garden.
The best gardening purchase I've made in years! natural coconut fiber mulch rings really do the trick against pesky weeds.
expected to be longer than actual size. My mistake I didn't check the size.
Small, could be larger to enable use in plant growth
I am absolutely enamored by the effectiveness of this product, and more importantly, its beneficial influence on our environment. It's quite heartening to witness a tool that not only serves its primary function but also contributes positively towards environmental conservation. The efficiency it displays in terms of performance is truly commendable, making it an indispensable asset for any gardening enthusiast.
great, thanks
very handy and useful tool.