SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is the cutest hair accessory i’ve bought for Halloween! the design is fun and festive without being too over-the-top. i love how secure it stays in my hair, even with all-day wear. it’s lightweight and comfortable, so i barely notice i’m wearing it. it adds the perfect touch of spooky charm to any outfit, and i’ve already gotten compliments every time i’ve worn it. whether you’re dressing up for a party or just adding a little festive flair to your day, this clip is a great choice. definitely a must-have for the Halloween season!
this hair accessory is super cute and stays secure all day! it’s lightweight and comfortable, which is a big plus. perfect for adding a festive touch to any Halloween outfit.
i was surprised by how well this clip holds in my hair! it’s perfect for adding that extra bit of Halloween fun without feeling too childish. the design is spooky but cute, and the colors are just right. it’s lightweight and doesn’t pull on my hair, which is a huge plus. i’ll definitely be using this for all my Halloween festivities!
adorable and festive, perfect for adding a spooky touch.
i bought this to add a little Halloween flair to my outfit, and it’s perfect! the clip stays securely in place, and the design is just the right balance of spooky and cute. it’s comfortable to wear all day, and it doesn’t slip or pull at my hair. it’s such an easy way to get festive, and i’ve already gotten lots of compliments!
adorable
love the spooky yet playful design of this clip! it’s the perfect size, not too big but still stands out. makes my costume look extra festive without much effort at all.
perfect accessory for Halloween, adds charm without being too much.
charming
i bought this clip for Halloween, and it’s so adorable! the design is perfect—not too childish, but still fun and festive. it clips in easily and stays put all day without slipping. i have pretty thick hair, and it holds up great, which is a huge plus. the colors are vibrant, and the size is just right for adding a little spooky touch to my outfit without being overwhelming. it’s comfortable to wear and doesn’t pull on my hair at all. i’ve already worn it to a few events, and everyone has loved it. definitely recommend this for Halloween!