SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this light has been the perfect addition to my halloween decorations. it’s bright, fun, and really makes my home stand out during the spooky season. the glow it gives off is warm and inviting, which is great for creating that halloween atmosphere. i’ve used it both indoors and outdoors, and it works well in both settings. it’s easy to set up and doesn’t require much maintenance. i’ve had it on every night, and it hasn’t lost any brightness. i’ve received a lot of compliments from neighbors and friends, and i couldn’t be happier with this purchase!
i’m so glad i bought this light for my halloween setup! it’s super bright, easy to use, and gives off the perfect spooky glow. i’ve placed it on my porch, and it’s been catching everyone’s attention. the light has been working perfectly, and the battery life is impressive. i love how simple it is to turn on and off, and it adds so much character to my outdoor decor. it’s definitely made my halloween setup more festive, and i’m really happy with the quality. i’ll be using it every year, and i might even get a few more!
this light is a great addition to my halloween decor. it’s bright enough to catch everyone’s attention but not too overpowering. i love that it’s easy to set up and doesn’t require much effort. the warm, spooky glow it gives off really enhances the overall halloween atmosphere. i’ll definitely be using it every year from now on!
this light is exactly what i needed for halloween decor! it’s super bright and adds just the right amount of spooky charm. perfect for indoor or outdoor use, highly recommend.
i’ve been looking for a fun and easy way to decorate for halloween, and this light is perfect! it’s super bright, and the warm glow really stands out in the dark. it’s been a hit with my guests, and it’s easy to turn on and off. it’s also lightweight, so it’s easy to move around. highly recommend for halloween lovers!
love the brightness, adds an eerie glow to my porch!
cheerful
this light is perfect for anyone looking to add a fun, festive touch to their halloween decorations. the brightness is just right—it’s noticeable but not too overpowering. i’ve been using it both inside and outside, and it’s held up great in both settings. it’s also lightweight, which makes it easy to move around and adjust depending on where i want to place it. the battery life has been impressive, lasting much longer than i expected. i’ve had it on every night for the past week, and it’s still going strong. the glow is warm and adds just the right amount of spooky charm to my space. highly recommend this for anyone looking to enhance their halloween decor without too much hassle!
i’m really impressed with this light. it’s brighter than i expected, and the design is super cute. it adds a fun, festive glow to my home, and my guests love it!
this light adds the perfect spooky touch to my halloween decor! it’s really bright, which is great because it lights up my whole front porch. i’ve had it on every night leading up to halloween, and it hasn’t dimmed at all. the design is simple, but it adds so much character to my setup. i’m really happy with this purchase!
the light is cute, but it’s not as bright as i expected. works fine for smaller spaces though.
great lighting, easy to use, creates perfect spooky atmosphere!
i love how simple yet effective this light is. the glow it gives off is exactly what i wanted—bright enough to create a spooky ambiance but not too overpowering. it’s lightweight and easy to move around, so i’ve used it both inside and outside my house. it’s been a perfect addition to my halloween decorations this year.
spooky
it adds a nice halloween touch, but the battery life could be better. still, it’s easy to use.