SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m so glad i found these boxes for halloween! they’re sturdy, colorful, and hold a lot more candy than i expected. the designs are vibrant, and they added a festive touch to my halloween celebration. they were also super easy to put together, which was a big plus. guests loved them, and they were perfect for small treats!
these treat boxes were exactly what i needed for my halloween event! the designs are bright, colorful, and perfect for a spooky celebration. assembly was a breeze, and they’re sturdy enough to hold a decent amount of candy or small gifts. my guests loved the boxes, and they were a great addition to the overall decor. i appreciated how easy they were to put together, and they added a fun, festive touch to the party. plus, they’re durable enough to be reused, which is always a bonus. i’m really happy with my purchase and would definitely recommend them to others!
these little boxes were the perfect addition to my halloween decor! the bright colors and spooky designs made them stand out, and they held just the right amount of candy for trick-or-treaters. they’re also sturdy enough that i didn’t have to worry about them breaking. they added a fun, festive touch to the party, and everyone loved them!
i bought these treat boxes for my halloween party, and they were a huge success! the designs are colorful, festive, and perfect for the spooky theme. they were easy to assemble and surprisingly sturdy, holding a good amount of candy without tearing. i used them for both kids and adults, and everyone loved receiving their treats in these fun boxes. they also looked great on the dessert table, adding an extra bit of charm to the overall halloween decor. i’m really pleased with how well they worked out, and i’ll definitely be buying more for future parties!
easy to assemble, adds charm to halloween party decorations.
these were great for my halloween gathering! the designs are so festive, and they were the perfect size for party favors. easy to assemble, and they added a fun element to the party.
festive
these treat boxes were a fantastic addition to my halloween party! the vibrant designs really stood out and added a spooky charm to the event. i found them incredibly easy to assemble, which saved me a lot of time while setting up for the party. they’re also surprisingly sturdy, holding a generous amount of candy without tearing or collapsing. my guests were so impressed by the cute packaging, and many even asked if they could take extra home! they were the perfect size for party favors and really helped elevate the overall halloween decor. what’s even better is that they’re reusable, so i plan on bringing them out for future parties. these boxes exceeded my expectations, and i’m thrilled with how well they worked out. i highly recommend them for any halloween event!
these boxes were a hit at my halloween event! they’re the perfect size for small candy or party favors, and the designs are colorful and festive. assembly was super easy, which saved me a lot of time while setting up for the party. they held up well and didn’t tear or break, even with heavier treats inside. will buy again!
love the design, perfect size for small gifts or candy!
such a fun addition to my halloween setup! the boxes are colorful and festive, with just enough space for small treats. they were a hit with guests and added a spooky vibe.
i was really happy with these treat boxes for my halloween party! they’re colorful, easy to assemble, and sturdy enough to hold a decent amount of candy. my guests loved them, and they added a fun, festive element to the party decor. the halloween designs were perfect for the spooky theme i was going for, and they worked great as party favors!
these are fun, but the material is thinner than i’d like. great for light candy, not heavier items.
these treat boxes are so cute and easy to put together! they held just the right amount of candy and added a festive touch to my halloween party. highly recommend!
festive and fun, perfect for handing out treats at parties!
charming
the designs are cute, but the boxes are smaller than expected. they’re fine for small treats, but nothing big.
i loved using these treat boxes at my halloween party. they’re easy to assemble, hold plenty of candy, and the designs are bright and festive. they were perfect for handing out to guests, and they added a nice spooky touch to the table decor. everyone commented on how cute they were. definitely going to buy more for next year!
vibrant colors, spooky prints, and great for halloween treats!
they’re easy to assemble, but i wish they held more. they’re okay for smaller candies or lightweight gifts.
the boxes are sturdy and hold a surprising amount of candy. they’re colorful and easy to assemble, making them perfect for halloween events or small gifts. definitely worth the purchase!