SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This Halloween pet drool bib and spider headband set is just the cutest thing ever! We bought it for our golden retriever, who's quite a slobber machine. Not only did the bib help manage his drooling problem, but it also made him look so adorable with its festive design - he was definitely in the Halloween spirit! The spider headband added an extra touch of fun his costume and surprisingly stayed put throughout all his playful romping around. Plus, both items are well-made; they survived a night of trick-or-treating without any wear or tear. Definitely worth purchasing if you're looking to add some holiday charm to your pet's attire!
Great fit, great quality, and super cute! 🎃🐾
this is too adorable not to get!
I have always been on the lookout for cute accessories that would make my cat feel part of our family celebrations. This year, I stumbled upon this delightful Halloween-themed pet drool bib and spider headband set. It exceeded my expectations in terms of quality and design - the fabric felt soft yet durable while sporting vibrant colors that perfectly matched the spooky season ambiance. My feline friend looked absolutely bewitching wearing them! What surprised me most was how comfortable she seemed despite her usual aversion towards wearing anything at all. A definite must-have for anyone wanting their pets to join in on some good ol' Halloween fun.
The material also seemed quite comfortable on him. 👻
cool
I'm writing this review purely out of joy from seeing my beloved bulldog prance around proudly donning this fantastic Halloween-themed drool bib and spider headband set! The materials used were clearly high-quality as they endured an entire evening filled with excitement without showing signs of damage or discomfort on my dog's part - which is saying something considering how active he can be during social events like these! His outfit brought smiles to everyone we encountered during our neighborhood costume parade; he even won 'best-dressed pet,' much to our delight! If you're searching for a charming, durable, and comfortable pet accessory this Halloween season, look no further. This set is definitely worth every penny.
amazing
worth every penny 💖