SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a Halloween enthusiast, I'm always on the hunt for unique and charming decor to add to my collection. This pumpkin nightlight has exceeded all my expectations! It's not only perfect for setting up a festive atmosphere during the spooky season, but it also serves as a calming light source that helps me wind down before bed. The soft is just right - not too bright or harsh on the eyes. Plus, being battery-powered means I can place it anywhere in my home without about finding an outlet. What really sets this nightlight apart though is its safety feature; despite hours of use, the LED lights stay cool to touch which makes it suitable even for children’s rooms.
Absolutely love this nightlight
It's cute, portable and gives off a cozy glow. Perfect addition to our family movie nights during the spooky season!
The pumpkin nightlight is so charming! It creates such a calming atmosphere in my bedroom at night 🌙
👍👍👍👍
Alright, so here's the deal. I snagged this super cool pumpkin light for my kiddo's room and let me tell you, they're head over heels in love with it No kidding around, their faces lit up like a Christmas when they first laid eyes on it. What really hits home is how safe this thing is. You know how some lights heat up after being left on for while? Not an issue here at all! The LED lights stay as cool as a cucumber no matter how long they're switched on, which takes away any worries about safety hazards. That’s definitely something to write home about! And another big plus? The warm glow that these LEDs give off adds just the right amount of spookiness without making things too scary for bedtime. It creates this cozy atmosphere that makes story time even more magical. So yeah, if you’re looking for something fun and safe to jazz up your kid's room or even just want to add a touch of festive spirit during Halloween season - don't sleep on getting one of these pumpkin lights!
No need to worry about outlets with this one, its portability makes decorating so much easier!
Absolutely delightful pumpkin light that brings whimsy into any space 😊 Helps wind down after an exhausting day.
i'm loving how simple yet effective this item is - no fuss setup was exactly what i needed 🎃
this thing has become an essential part of our halloween tradition now - wouldn't be complete without it
bought two of these; one for myself and another as a gift – both were huge hits!
this isn't just your typical novelty lamp; it genuinely helps create a relaxing environment at bedtime 💤
safety first right? well, you won't have any concerns about that with this cool-to-the-touch led light 🔦
it's not often you find something this cute that’s also practical – it ticks all the boxes for me!
this pumpkin light isn't only good for halloween; it's a year-round novelty lamp in our household now
i was surprised by how much i loved this! creates such a cozy atmosphere at night.
I've been looking for something special to spice up our family movie nights during Halloween and stumbled upon this delightful pumpkin nightlight. It was love at first sight! Not only does it create a cozy ambiance with its warm LED glow but also adds an element of fun with its cute design – making our movie marathons much more enjoyable. Its portability is another huge advantage; we’ve used it indoors and outdoors without any fuss since there are no wires or outlets needed! Even after Halloween, this little gem continues to be part of our nightly routine due to its soothing light which aids in relaxation before sleep time. And let’s not forget how safe it is – even after continuous usage throughout the evening, you can easily pick it up without worrying about burning your fingers!
This nightlight has quickly become my favorite part of my Halloween decor. It adds the perfect amount of spookiness and glow to any space.
I can't get enough of this little guy! He brings so much joy and ambiance into my home during Halloween season. Highly recommend!
instant halloween vibes 🎃
The soft illumination from this pumpkin light makes bedtime more relaxing than ever before. Perfect addition to our nighttime routine.