SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is one of the cutest costumes i’ve ever bought for my pet! the fit is great, and the design is just so festive for Halloween. the fabric is soft and doesn’t irritate her skin, which is important because she’s usually fussy with clothes. it’s easy to put on and take off, and it stays in place without slipping. we got so many compliments from friends and family at our Halloween party. i also love how lightweight it is, so she doesn’t feel uncomfortable. it’s become our go-to costume for every Halloween event. highly recommend for any pet owner!
this costume is so adorable! the colors are bright, and it fits my pet perfectly. she looks festive and comfortable wearing it, and it stayed on throughout our Halloween party. highly recommend!
i love this costume for my pet! it’s easy to put on and fits her perfectly. the design is adorable, and the fabric feels soft and lightweight, so my pet doesn’t seem bothered at all. we wore it for a Halloween event, and she got so many compliments. it’s such a fun and festive way to dress up for the season!
adorable costume, fits perfectly, and my dog looks so festive!
perfect
the costume looks adorable, but the material feels thinner than expected. good for short events but not for extended use.
love this costume! it’s easy to put on and fits well. my pet looked so cute for Halloween, and we got lots of compliments. the material is soft, and it’s comfortable for them.
this costume exceeded my expectations! it’s super cute, and my pet looks so festive in it. the fabric is soft, and the fit is just right—not too tight, but snug enough that it stays in place. i love how easy it is to put on, and my pet didn’t mind wearing it at all. we took her to a Halloween event, and everyone couldn’t stop commenting on how adorable she looked. the costume held up really well, even after a lot of running around. overall, it’s a great choice for anyone looking to dress up their pet for Halloween.
cute and easy to put on, my pet loves it!
this was the perfect Halloween costume for my pet! it’s lightweight and comfortable, and the fit was just right. the design is super cute and festive, and it really stood out. we took her to a Halloween party, and everyone thought she looked amazing. the quality of the fabric is great too—it held up really well all night. super happy with this!
the design is festive, but the fabric could be softer. it worked for a few hours but isn’t for long wear.
i was so excited to get this costume for my pet, and it didn’t disappoint! the fit is perfect, and the material is soft and comfortable for her to wear. she looked absolutely adorable, and we received so many compliments during our Halloween walk. the costume is lightweight, so she didn’t feel restricted at all, and it stayed in place even when she was running around. i also love how easy it is to put on and take off—no struggle at all! overall, it’s the perfect Halloween outfit for any pet who loves to be part of the festivities!
adorable
this is the cutest costume ever! the fabric is lightweight but not flimsy, and my pet seemed to enjoy wearing it. it’s perfect for Halloween photos and events. really glad i bought it!