SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a big fan of Halloween every year I look for something unique to add to my decorations. This caution tape was just the perfect addition this time around! It's not your typical cutesy decoration, it adds an authentic edge that reallys out the trick-or-treaters (in a fun way of course). The quality is top-notch; even after weeks outdoors in the unpredictable fall weather, it held up impressively well. Plus, it's super easy to use - you can wrap it around trees, railings or doors without any difficulty. Definitely added that extra spook factor we were looking for!
cool
absolutely love this product!!
As someone who takes Halloween decorating very seriously, I'm always on the lookout for items that will take my decor from good to great. This warning tape did exactly that! Its design is so realistic; it truly gave our house a creepy crime scene vibe which was an absolute hit with everyone in our neighborhood. What impressed me most though was its durability - despite being exposed to rain and wind throughout October, there wasn't even a single tear! So if you're like me and love going all out with your Halloween decorations then don't hesitate giving this product a try.
This is just what I needed for my annual spooky bash!
wow...this warning tape is no joke! really great
This caution tape has become one of my favorite additions to our annual haunted house setup at home during Halloween season! Not only does it create an eerie atmosphere but also holds up incredibly well against weather conditions – be they sunny days or rainy nights – showing no signs of wear or tear whatsoever over several weeks' time span. In terms of application? A breeze! You can drape them across doorways or fences easily making them visible enough for visitors yet subtle enough not detract from other elements of your spooky décor theme.
Absolutely thrilled with how much fun we had decorating with this warning tape. It truly transformed our space into a chilling spectacle, catching everyone's attention at our party last year!
recommend