SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These teethers are a lifesaver! My little one loves the cute animal designs and they really help soothe his gums. Plus, they're super easy to clean 👍
As a first-time parent, finding safe and effective products for my baby is always a top priority. These handmade animal teethers have been an absolute blessing in our household! They provide such a soothing massage to my little one's tender gums, significantly reducing her teething pain and discomfort. The cute animal designs are definitely a bonus - she loves them! Plus, they're crafted from food-grade materials which gives me peace of mind about safety. And the fact that these teethers encourage healthy chewing habits? That's just icing on the cake!
I love how safe and durable these are. They can withstand my baby's powerful chews without any signs of wear or tear.
🙌 no more sleepless nights!
Soothing
Very practical. Encourages healthy chewing habits which is great for gum development.
These handmade teethers have been so helpful in reducing our daughter's teething discomfort. She seems much calmer and happier with them around 😊
i appreciate how well made these are, crafted from food-grade materials it gives me peace of mind knowing it’s safe for my baby to use all day long
Absolutely love this product! Not only does it provide effective relief from teething pain, but the cute animal designs make it fun for the kiddos too.
recommend
This has been such a comfort to my little guy during his teething phase - he hardly puts it down! And as a parent, I'm thrilled that it's both stylish and practical.
sturdy yet gentle on tender gums providing soothing massage that works wonders on my twins’ irritability levels 👏👏
Durable
ok