SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've ordered this for the second time. It's very sharp, so be careful when using it on dry feet as it can go too deep. Using it after a shower softens the rough skin and makes it easier to remove without harming healthy skin. It might take a few weeks to see significant results on very rough feet, but with use every few days, it's quite impressive and doesn't leave your feet sore.
I usually only write reviews for outstanding or terrible products. This product is exceptionally sharp, eliminating the need for other callus removal products. It efficiently removes tough skin effortlessly. However, be cautious during initial use due to its sharpness. It's definitely worth the investment.
I have had severely callused heels for years and this is the only tool that has worked. It's sharp, so be careful not to use it on delicate skin or too frequently. Remember to moisturize afterwards. Using it for 30 seconds on each heel once or twice a week has been effective for me. It's a worthwhile purchase.
My feet were in bad shape and I thought it would take a long time to see results, but this product worked in just 2 minutes without much pressure. It's the best foot file I've ever used, leaving my feet feeling great. It's very sharp, so handle with care.
My feet are usually dry and cracked. I've used many different rasps and files, but this one outperforms them all. With minimal pressure, it removes all the dry skin. I use it after showering and then apply lotion. My feet have never been this soft.
This does a fantastic job. I just wet my feet, apply some scrub, and work it out. My heels look smooth and nice again. It has an easy grip, isn't bulky, simple to use and clean. I'm buying a second one for my mom and recommending it to everyone.
I bought this for my dry and cracked feet, not just calluses. It works quite well, but it's hard to remove all the dryness. It doesn't hurt and leaves your feet smooth. I suggest using it in the bathtub without water, as the shavings can be messy.
Don't hesitate to buy this if you're considering it. It's a game-changer. I had dry, cracked heels, but not anymore. This photo is after just one use. I use it on dry feet before showering and it works better for me. Just be gentle and don't apply too much pressure.
I've tried many products to remove the hard skin from my heels, which was so bad it tore holes in my sheets. This tool really takes off all the rough skin and leaves them smooth. I don't need to look for anything else. It resembles a cheese grater but works fantastically.
Use this file carefully as it's extremely effective. It's a great value, offering the same results as a spa pedicure at home for a fraction of the cost. I highly recommend it.
Master shredder is a powerful tool, so be warned. Too much pressure and it can remove too much skin. However, for tough calluses, it's the ideal tool. Use it gently and don't get carried away. It's like the machete of foot files.
It's easy to remove dead skin from my feet with this, making them baby soft. I bought a Callus Remover solution, but it wasn't necessary as I saw the same results without using it.
I don't often rush to write reviews, but this product merits one. I used it in the shower and it was like a cheese grater for my feet. It removed skin easily and left my feet feeling very smooth. I highly recommend it.
This tool is incredibly effective, requiring no pressure and just light strokes to remove all the dry skin from the feet. My feet are now soft, smooth, and feel healthy.
Simplicity is key, and this rasp embodies that. It's robustly built and outperforms any I've used before. I plan to take good care of it and use it for a long time.
This tool felt like a heavenly discovery. It removed calluses from my feet, including the sides below my little toe, and my heels, in just five minutes. It's the best tool for this purpose.
I love this product. It's highly effective, with a comfortable grip, and works on both dry and wet feet. It excellently removes dead skin from the heels. I will definitely buy it again.
This product is very sharp, ideal for removing calluses from heels. It can be used on both wet and dry skin. I replace mine annually as it tends to dull over time.
This tool is simple, large, and fantastic. Out of many callus removers I've owned, this is the best, with a great grip and size. It's an excellent value. I believe I've chosen the best one for the price.
This tool is perfect for removing calluses from dry, rough feet. It's very effective, but use it carefully as it's possible to remove too much skin. The results are impressive and the amount of dry skin removed is both gross and satisfying.
This is the only product that helped remove a persistent corn on my foot. After using it, the corn disappeared. I decided to try it after reading another user's review and it worked wonders.
This foot file is incredibly effective, larger than expected, but easy to handle. It works well on all parts of the foot with immediate results and minimal effort. Be sure to follow instructions to avoid overuse. I would definitely buy it again.
The product is impressively sturdy and excellent at removing dead skin from the feet. It's easy and convenient to use, and you'll be surprised by the amount of dead skin removed. I highly recommend it.
I'm amazed by this product. It's extremely sharp, so be careful as it can make your feet sensitive and I even nicked my knuckle, but the results are worth it. I've never seen so much skin removed with any other file.
I have issues with cracked, dry heels and occasional calluses. I used this product recently and it performed very well, but be cautious to avoid overuse as it can cause rawness. Overall, it's a great product and delivers as promised.
The tool effectively eliminates dead skin from my feet, offering a good grip and a file that is both gentle and effective, ensuring no skin damage. It's an excellent foot filer overall.
This product is easy to use, durable, and removes just the right amount of skin each time.
I bought this for my boyfriend who has dry, flaky feet. He has removed a lot of dead skin with it, which is great as he no longer has to pick at his feet.
I had a different foot file that didn't work, but this one is amazing. Just be careful not to overdo it. It's really effective.
I bought this for myself, but my husband uses it more. It works great, but be cautious as it's sharp.
This foot tool is so efficient, it's like grating Parmesan cheese off your feet. It's incredibly effective – definitely worth getting.
After seeing a similar tool used in a nail salon, I had to get one. I'm impressed with how soft it made my feet feel. It's a must-have.
Use this tool gently, as it works effectively with minimal pressure. It does a great job.
This is the best callous file I've ever used. It makes my heels smooth with very little effort.
I used it right after receiving it and it works wonderfully, very efficient and quick. Definitely worth buying.
This is best suited for the heel or ball of the foot as it's quite sharp and does a good job. I wouldn't recommend it for areas with soft skin but some dryness.
I love this product and use it every time I shower to keep my feet smooth. I can't express enough how much I love it.
This tool effectively eliminates my calluses, leaving my feet as smooth as a baby's.
The foot grater is great for reducing calluses. Use it gently to avoid removing too much at once. It works best in the shower or after soaking your feet.
I had a callus since my 18th birthday and didn't know what it was. I tried liquid removers and moisturizers, but this tool does the job in minutes.
This works better than professional pedicures. It's durable and doesn't need frequent replacement.
This tool is really effective. Be careful as it's easy to use too much without realizing.
This keeps my feet in great shape and has helped with cracked heels. It's easy to use, just remember to go slow and be gentle.
It definitely does the job with good material quality, not flimsy at all.
I keep buying these as they're a must-have at home, better than stones.
Its larger size makes it easier to control.
It's a great product that accomplishes the task easily.
This product is amazing, well-built, and quickly removes a lot of dead skin.
The size is a bit large but it's very effective and easy to use.
It's a great tool for the job, easy to use, and I've never hurt myself with it.
I use this at least once a week in between pedicures.
It works well for very dry and cracking heels.