SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely in love with these earbuds! The sound quality is simply mind-blowing and the noise cancellation feature works like a charm. Plus, they're wireless! No moreangles or knots to deal with. A total win-win situation for me 🎧👍
The sound quality is beyond amazing and the noise cancellation works like a dream.
I've got to tell you, these earbuds have me completely smitten! I mean, seriously, it's like falling head over heels in love. sound quality? It's absolutely out of this world. You won't find anything better than this on the right now. But wait till you hear about their noise-cancellation feature - because it is nothing short of magical! This bad boy takes care of all those annoying sounds from your surroundings that usually mess up your listening experience. Trust me when I say it works wonders; once you pop these babies in, it’s just you and your music or podcast or audiobook - no unwanted interruptions! And here's another thing that makes them a total game-changer: they're wire-free! Now if you're anything like me then tangled cords are the bane of your existence. With these earbuds, there's none of that hassle anymore. Just pure unadulterated convenience at its finest. So yeah, imagine not having to worry about untangling cords before jamming out to your favorite tunes or catching up on an audiobook during morning commutes? That’s what we’re talking about here! These earbuds have taken away one major stressor from our lives and for that alone they deserve mad props. In essence, what we’ve got here is a pair of wireless earbuds offering stellar sound quality coupled with awesome noise cancellation features making them an absolute joy to use anytime anywhere without any cord-related fuss whatsoever – talk about hitting the jackpot eh? So folks don’t walk but run to get yourself a pair because believe me when I say they’re worth every penny spent!
liked them
So happy with this purchase 😊 The comfort of wearing them all day without any discomfort is a huge plus point! And did I mention how amazing the sound quality is? Truly exceptional!
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cool
These earbuds have been a lifesaver during my daily commute - no cables getting tangled up and brilliant ANC technology blocking out all those annoying noises on the subway!
I’m totally digging these new buds! Sound-wise, they’re amazing
The convenience of not having wires mixed up while enjoying clear sounds has made my listening experience so much better! Also appreciated how effectively it cancels out background noises.
Totally smitten with these earbuds! They've got this crazy sound quality that just blows my mind every single time and their noise cancellation? It's as if you've stepped into your own personal silence bubble. As an added bonus, they're wireless too – goodbye forever to annoying knots and tangles
I'm head over heels for these earbuds!
It's safe to say I've fallen hard for these earbuds! Their audio performance is phenomenal and their noise canceling feature effectively blocks out all unwanted sounds. Plus, thanks to their wireless design, there are no annoying wires to untangle.