SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This telescope has been my astronomer's delight from the first time I peered through its lens. The precision and quality have exceeded my expectations. The 380X magnification power is nothing short of incredible, bringing distant galaxies and nebulas within visual reach, turning each stargazing session into an adventure. The automatic star search function simplifies the process of locating celestial phenomena, making it an invaluable tool for both my personal enjoyment and educational pursuits. The high-definition optics, enhanced by the ultra-wideband lens coating, ensure that every observation is clear and crisp, while the green antireflection film reduces glare to a minimum, maximizing the viewing experience. Its durable metal construction not only speaks to its quality but also provides the stability needed for precise observations. Whether I'm exploring the craters of the moon or the rings of Saturn, the level of detail I can see is astonishing. This telescope has not only enhanced my appreciation for the beauty of the night sky but has also deepened my understanding of the universe. It's a testament to the advancements in astronomical technology, bringing the wonders of space closer to earth.
What I appreciate most is the blend of advanced technology with user-friendly features. It strikes the perfect balance between catering to seasoned astronomers who demand precision and beginners who seek ease of use and clarity. The magnification power of 380X brings the cosmos within reach, turning each viewing into a deeply personal and educational experience. This telescope has ignited a passion for astronomy in me and my family, providing endless opportunities for discovery and wonder. It's more than just a tool for viewing the night sky; it's a window to the vast and beautiful universe that surrounds us, making every night an opportunity for adventure and learning.
I'm really impressed with the look and design of this telescope; it's just beautiful. Haven't had the chance to try it out yet because of the weather, but I'm looking forward to it. When it arrived, there was a tiny dent, probably from shipping, but it was an easy fix. Other than that small hiccup, everything's been great. Both the supplier and the shipping company did an excellent job. Overall, I'm pretty happy with my purchase.
The views are really good!!!
Absolutely love it! The star search feature is fantastic. 🚀
Wonderful!
Got it as a gift for my son. Hope he likes it!
There was a slight dent when it arrived, probably a mishap during shipping, but it was an easy fix.
The design and build quality of this telescope have me eagerly awaiting clear skies!
Embarking on a captivating celestial journey with this telescope has been one of the highlights of my year. The 380X magnification brings distant objects into reach, offering a thrilling glimpse into the universe's mysteries. Its user-friendly design means I spend less time setting up and more time exploring.
I'm really impressed with the exceptional durability and performance of this telescope. It's well-built and provides incredibly clear images of celestial objects.
With this, the sky's literally the limit.
I've had this telescope for several months now, and it's provided me with a window to the cosmos I never knew I needed. The views are spectacular, and the automatic star search simplifies the experience, making it accessible even to someone with minimal astronomical knowledge like myself. The construction is sturdy, designed to last. If I could change one thing, it would be the weight. It's quite hefty, which limits its portability. Regardless, it's been an enjoyable journey discovering the stars and planets.
The clarity is unmatched. Amazing product!
A stellar experience through and through ✨🪐
The viewing experience this telescope offers is transformative. It's not just about seeing the stars and planets; it's about feeling closer to them. The detail and clarity bring the cosmos to life in a way that photos or apps just can't match. It's been an educational tool for my whole family, sparking a love of astronomy in my kids.
This astronomical marvel has made exploring the night sky an absolute joy. The automatic star search function is like having a guide by your side!
I've been impressed with how sturdy and powerful this telescope is. The magnification power is fantastic for deep sky exploration, and its durability means I can enjoy astronomy for years to come. The detailed views of planets and stars have been nothing short of spectacular.
Its monocular design provides a focused, detailed view, making it easier to spot and enjoy the intricacies of space. The green antireflection film and multi-layer aluminum film coating minimize glare, maximizing my viewing experience every time.
Exploration at its finest. Can't get enough!
Breathtaking views every single time!
My only gripe is with the battery life of the automatic star search feature; it's good but could be better. I find myself needing to recharge more often than I'd like.
Truly astronomy's best friend. Highly recommend!
I'm officially in love with the night sky because of this. 💖
Star gazing made simple and enjoyable.
As someone deeply interested in astronomy, I've found this telescope to be perfect for serious stargazers. The metal construction ensures it's durable enough for frequent use, and the magnification and lens quality bring distant objects into stunning focus. The automatic star search simplifies finding interesting celestial events, enhancing my viewing experience significantly.
A must-have for anyone interested in the stars.
Got this as a gift and it's been perfect.
Incredible views of the moon and planets 🌔
The clarity is amazing. Best purchase ever!
I wish the instruction manual was a bit more detailed for absolute beginners. With some trial and error, I've managed to get the hang of it and have enjoyed every minute since.
The high-definition optics and the coatings on the lens make everything so clear and crisp, it feels like I'm right next to the celestial objects I'm observing. It's been incredibly durable and stable, too, making it a reliable tool for my nightly observations.
Highly recommend for anyone into astronomy.
Stunning detail on planets and stars!
For someone who has always been fascinated by the night sky but intimidated by complicated equipment, this telescope has been a revelation. It's user-friendly, setting up quickly, and the automatic star search helps me navigate the stars and planets effortlessly. It's made astronomy accessible and enjoyable for me.
This telescope has elevated my stargazing experience to the next level. The 152mm objective lens diameter and 380X magnification power let me see details I never thought possible from my backyard. The automatic star search feature has opened up new celestial wonders to me, making every night an adventure.
I've spent countless nights under the stars with this telescope and it's almost perfect. The 380X magnification brings the heavens right into my backyard, offering views I've only dreamed of. The automatic star search is a godsend, making it simple for an amateur like me to navigate the cosmos. The only reason I'm holding back a star is the setup process, which was a bit more complicated than I anticipated. Nonetheless, once up and running, it's been an astronomical delight.
Stunning detail on planets and stars!
This telescope is awesome for night sky exploration ✨
Works great! Clear views every time.
Love it 🚀
Exploring the night sky has never been better. This telescope brings everything into focus, from planets to distant galaxies.
Its durable metal construction means I don't have to worry about stability. It's been reliable every time I've used it.
The clarity of images this telescope provides is unmatched. Every star and planet appears in stunning detail.
Whether you're a beginner or a seasoned stargazer, this telescope's automatic star search and high-definition optics are perfect for all.
As an astronomy enthusiast, this telescope has been a dream. The 380X magnification power is incredible.
The ultra-wideband lens coating does wonders. Every image is crystal clear, making every stargazing session unforgettable.
Exploring deep sky objects has never been more thrilling. The focal length really brings distant galaxies closer. 🌠
The views I've gotten with this telescope are nothing short of high-quality. It's durable and feels like it'll last a long time.
I love how this telescope makes stargazing so easy and fun. The automatic star search is a game-changer for a beginner like me.
Just got this telescope and I'm absolutely blown away by the clarity it offers. The automatic star search is like having a personal guide through the cosmos 🌌