SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This printer is remarkably straightforward to set up, albeit with a slightly longer initial start-up time than advertised, including a 9-minute warm-up. Preparing the printer involves removing four screws to release the bed, and applying the provided grease to the Z-axis. Following the warm-up, I loaded the provided filament and printed a calibration cube, which yielded exceptional print quality compared to my previous three 3D printers. I experienced only one failed print, due to my oversight in not using the provided glue. This printer is, without a doubt, the best I've ever owned.
Prints quickly and accurately. Great printer. The delivery was really delayed, the box came with holes. But inside everything is whole. There were problems with unscrewing the transport screws, they were tightened from the heart, and when unscrewed with a standard hexagon, the splits were licked. I had to unscrew the table to reach them with pliers. But all the norms, it worked. When the top cover is closed, the Teflon tube scratches it with its bend. It is necessary to collective farm something if you want to preserve the transparency of the acrylic cover for a long time. In general, the printer for that kind of money is just space!
There is experience in printing, but you didn't have to bother with this printer at all: the shaft, launched, tested, connected the WiFi, immediately updated and printed from the beginning with plastic from the manufacturer 250 grams gives, then PETG without problems: fast and high quality.
This printer impresses right from the start, offering ease of use that's perfect for beginners. It operates quietly for a 3D printer, a quality I particularly appreciate. The features that stand out are its automatic bed leveling and the convenience of slicing files on the computer before sending them directly to the printer. This process not only saves the file to the printer's memory for future access but also signifies a significant improvement over my previous Ender 3 V2. Despite the initial lower cost of the Ender, the additional upgrades I purchased made it more expensive by $50 compared to this model, without matching the quality of the Flash Forge. I had acquired several enhancements like the BL touch, upgraded springs, an all-metal hot end, and a Capricorn Bowden tube, not to mention a Creality enclosure which by itself brought the price close to this printer, but was of poor quality. Ultimately, this printer proves to be an excellent investment, offering ease in loading and swapping filaments.
My experience with this printer has been exceptional, distinguishing itself as not only the quickest but also the most user-friendly and convenient printer I've owned. Its true auto-leveling feature simplifies the process significantly—just press a button. If the filament runs out, the printer pauses and notifies you, allowing for an easy refill and resume. The need for bed adhesion tricks is eliminated by its textured plate, which holds prints securely with minimal effort, although glue can be used for extra security. The printing speed is notably faster, up to six times quicker than my Adventurer 4.
The seller quickly sent the goods and it was delivered to me by courier in 4 days, fast delivery. The printer came in a slightly torn box, but the packaging inside the box is very reliable, everything is fully intact and unharmed, all plastic doors are in films, a printing table on shipping bolts. The printer really started working straight out of the box without any dance with a tambourine, just the first steps, you need to do according to the instructions. The quality and speed of the print were of course surprised. Surprised that the print quality does not suffer at this speed. It comes with everything you need to start printing without problems. Super printer, great seller.
Extremely easy to use. In the instructions, the whole process is described in detail. 30 min and he's ready to go. Prints perfectly. At the moment the best price/quality solution. Printed on the basic settings out of the box!
After adding this printer to my collection of 10, I am considering selling some to acquire more of these models, attesting to their superior quality. There is not enough explanation in the manual how to connect the printer to the orcaslicer, as it produces a file transfer error
The fastest printer I had. Now the delta can be sent to retire
Not the first time I order from this seller! Respond quickly. Sent immediately after payment! The printer itself is great! The print quality is good straight out of the box. This is the best option for this money! Plus the power wire is 1,8 meters long. this is very good, because even at k1max 0,8 meters. The printer is quiet! Itself the owner of Bambu lab X1 Carbon and I really liked the 5 m pro. So he took his place of honor. Definitely recommend!
But I wanted to put 5. The first day everything is fine. I'm new to this and I really liked the way it prints on the standard settings. But unfortunately the z position sensor died on Day 2. I thought it would fall apart... Wrote in support waiting for an answer (they always respond quickly to problematic questions). The plastic was given awesome for testing. It's a pity that only 250g.😔
Excellent printer, prints quickly and accurately compared to the past Neptune 3 Pro which was 3 times slow
The printer is very well assembled, from the factory calibrated and customized. Really prints out of the box, even Z-offset set correctly. Its only drawback is the size of the printed space, it would have a larger printing field. And he also lacks synchronization with an orcopter to send to print remotely! Generally this is a mini bamboo
Great printer! Unpacked launched, and very much hurt what this beast is doing)))
This is my first 3D printer and I still understand the settings, but I like the printer-it prints well and quickly. The printer was delayed by a week, but the seller compensated my mental anguish for waiting with a portion of PLA plastic :)
Printer is great, after Prusa mk3S+ first 10h of printing looks great
For my son's 12th birthday, I chose this printer as his gift. However, it turned out that I had to manage most of its operations, making it less suitable for younger users. The setup was straightforward, and it connected to my Wi-Fi seamlessly. Although I primarily use online templates due to my lack of design skills, the printer has performed well. I encountered a filament clog, necessitating the purchase of a needle kit and other maintenance tools. It's crucial to carefully check the filament reel dimensions when buying from alternative brands, a lesson I've learned the hard way. The print quality is impressive, and fortunately, there's no unpleasant odor, a common issue with some other printers. I highly recommend it for those seeking a low-maintenance 3D printing solution.
Very fast delivery, the printer is just space, honest responsible seller. Everything is super! Thank you so much! I will now be a regular buyer))
Excellent printer, the printing speed of HS PLA is incredible of course, it is a pity that HS PETG does not happen, the table is slightly screwed up with screws from the bottom, leveled the horizon with a difference of no more than 0.5mm to reduce the load on the Z motor. Built-in camera and ventilation with a filter, cool features, I advise unambiguously.
The printer is excellent, I took it for the company by 5 m. Prints perfectly, shoots video, the 0.6 nozzle is included. I recommend it.
Embarking on the journey of learning 3D printing with this machine has been an enjoyable experience.
The fastest 3D printer I had, and I had 12 of them) prints, really out of the box. Printer for those who do not really want to mess with the printer, but you need 3D details, without troubles.
After an extensive search for a user-friendly 3D printer suitable for beginners, I finally decided on this one, thanks to numerous positive reviews and videos. It has lived up to the hype, allowing me to create everything I've wanted effortlessly and enjoyably. It's a purchase that truly offers value for money!
As a 60-year-old with no interest in customizing or tinkering with printers, I sought a simple, efficient machine for printing PLA filaments. This printer exceeded my expectations, producing beautiful prints straight out of the box with its self-leveling bed. The packaging was secure, and it came with all necessary tools and clear instructions. Just one day in, and I'm already certain it's exactly what I was looking for.
I've been using this cutting-edge 3D printer for several months now, and it's been an absolute game-changer for my projects. The speed at which it operates is remarkable, significantly reducing my production times without sacrificing precision or quality. The core XY mechanism ensures that each print is exceptionally detailed, making it perfect for both professional and hobbyist applications. One feature that stands out is the automatic shutdown capability, which not only saves energy but also adds an extra layer of safety to the printing process. The smart functionalities, like remote monitoring and adjustments, make it incredibly user-friendly and efficient. It's a robust machine that has seamlessly integrated into my workflow, enhancing my creative possibilities and productivity.
This 3D printer was an ideal starting point for my wife. It's straightforward to use and delivers high-quality prints, making it a fantastic option for beginners. Although the included software has its limitations, it was easy to find alternative programs that integrate well with the printer. I'm exceptionally impressed with the quality relative to the price!
Getting tech support to recommend a compatible program for a new Chromebook has been challenging. If anyone can offer advice on this, it would be greatly appreciated.
The printer handles .stl files quite well, though there are some challenges with printing rafts that refuse to detach from the print bed, even when they're not visible in the FlashPrint software. This issue, combined with the printer's pickiness about certain PLA filaments, has led to me damaging two print beds in attempts to remove the rafts. It seems to have trouble with PLA that's softer than the filament provided with the printer. Nevertheless, it operates quietly and is user-friendly.
For those who prefer to concentrate on their creations rather than the intricacies of the printer, this is an ideal choice.
I'm thoroughly enjoying this printer! It's extremely user-friendly and comes pre-assembled, making it perfect for beginners. I strongly recommend it to anyone looking to dive into the world of 3D printing!
This state-of-the-art 3D printer has revolutionized my design process. The fast printing speed allows me to bring my ideas to life quicker than ever before, while the core XY structure guarantees that every detail is captured with utmost accuracy. The auto shutdown feature is a thoughtful addition, giving me peace of mind by ensuring the printer turns off once the job is done. Its intelligent features, such as easy calibration and wireless connectivity, make it a breeze to use, even for complex projects. It's a reliable, high-performance machine that has exceeded my expectations, making it an invaluable tool in my creative arsenal.
The printer was simple to set up right out of the box. After downloading FlashPrint (which is free) from Flash Forge, I was up and printing in no more than 30 minutes after delivery.
While the printer is straightforward to operate, the necessity for rafts with many prints, despite having a heated bed, can be a drawback. The limited print size might be an issue for some, but for me, the printer's ease of use and the time saved from not having to assemble it outweigh these concerns. I needed to replace the Bowden tube after just a few uses, but I've had no issues since then.
This printer has been a flawless Christmas gift for my son, and I would highly recommend it.
I recently invested in this advanced 3D printer, and it's been a revelation for my small business. The rapid printing capability means I can produce high-quality models in a fraction of the time it used to take. The precision of the core XY structure is evident in every print, delivering professional-grade results consistently. The automatic shutdown function is a fantastic feature, conserving energy and extending the printer's lifespan. The smart technology integrated into the printer simplifies the entire printing process, from setup to completion, making it accessible for users of all skill levels. It's not just a printer; it's a powerful tool that has enhanced the quality and efficiency of my work.
Setting up and using the Flashforge was a breeze, making it incredibly suitable for beginners like myself. I am extremely pleased with this purchase, as it significantly outperforms my previous XYZ 3D printer. If possible, I'd rate it 10 out of 10!
I purchased this as a surprise Christmas gift for my spouse, and he's been using it regularly ever since. He's thoroughly enjoying creating various items with it. The only downside is the poorly written instructions, or rather, the lack thereof. Other than that, it's a fun little machine.
This printer performs flawlessly right from the start, offering fantastic quality considering its price. It's user-friendly and delivers results that surpass expectations.
For PLA or ABS printing, this printer does exactly what it promises at a reasonable cost. I highly recommend it.
The printer features a heated build platform and an enclosed print space, which were essential factors for me. The print quality is outstanding, especially considering its price range. Even after two years, I remain completely satisfied with my purchase. I wholeheartedly recommend this printer, especially for those new to 3D printing. I prefer to purchase materials directly from the manufacturer, despite alternative offers being available.
I'm puzzled by the criticisms in some reviews; I've been using this printer extensively without encountering any issues. For instance, some claim that the auto-leveling feature doesn't function correctly, but it works flawlessly for me.
The printer boasts a sturdy build and is quite compact given its size. Print quality is commendable, although I recommend using Orca Slicer as it currently offers the only preset for the 5M series - stick to that for optimal results. The user interface on the display is clear and easy to navigate, although the touch screen feels a bit cheap, resulting in less sensitivity and responsiveness compared to higher-end models. The primary downside is its relatively loud operation, especially when compared to quieter alternatives on the market. A couple of noteworthy points: it's essential to clean the print bed with dish soap and warm water during setup and minimize touching it thereafter. Additionally, running a leveling check before each print is advisable, as some users have reported bed adhesion issues; following these steps has eliminated the need for glue in my experience. For those seeking an affordable Core-XY machine, this printer offers exceptional value and is a solid investment, even at its full retail price.
While I highly recommend this printer, my only wish is for a larger build plate.
This printer is perfect for beginners or anyone seeking a faster printing solution. As shown in the video, this is now my second Flashforge printer at home, and my workplace also utilizes one.
The printer itself is quite nice; I've had it for a week now, and I haven't encountered any issues or failed prints. PLA adheres well to the bed, although I haven't tested other materials yet. I'm considering enclosing the printer because it's a bit loud when printing in its current open setup. One drawback is that the printer isn't directly supported by Cura software, and the provided slicing software isn't perfect either. However, out of twenty prints, I've only experienced one failure due to a support error. Once calibrated, the printer retains the measurements, eliminating the need for frequent recalibration. The print bed's adhesion is too strong; even though it's flexible, plastic sticks to it tightly, making removal difficult. I solved this issue by covering the print bed with a layer of blue masking tape-like material.
As someone new to the world of 3D printers, I needed something easy to work with, and this printer has exceeded my expectations. I've been able to work and print smoothly since day one.
It's a fantastic piece of equipment that's simple to set up and start printing with. Loading filament was a breeze, and while it took me a bit to locate the Flashprint software online, once I did, it worked seamlessly.
Purchased as a newcomer to 3D printing with hopes of finding a suitable entry-level printer with good performance for smaller electro-mechanical projects, I believe I've succeeded. Positives: • The printer is polished and refined, lacking the common tweakiness found in most 3D printers. Using Flashforge's provided slicing software and preset configurations, I've achieved consistently decent initial quality prints. • The print bed adheres well to PLA and PETG prints. • The software is user-friendly, the setup straightforward, and the touchscreen controls are intuitive. • Convenient WiFi file transfers eliminate the need for a USB drive. • The extruder moves along both X and Y axes, while the table adjusts in the Z direction, enhancing stability and repeatability compared to printers with lateral work shifts. • Equipped with built-in leveling and vibration correction algorithms. • Upgradeable to an enclosed printer using an acrylic kit and printable brackets. • Remarkable tech support. Despite a sensor malfunction early on, I received prompt responses, replacement parts, and detailed instructions, restoring my printer's functionality swiftly. This level of support is impressive for a consumer-grade printer. • Easily accessible spare parts like replacement print beds and various nozzle sizes. Areas for improvement: • Occasional firmware freezes. • Inconsistent manual positioning settings menu navigation. • Insufficient lighting in the work area. • Initial hardware issues, although promptly resolved by excellent tech support. • Touchscreen sensitivity to small icon selections. • Delayed availability of the DIY enclosure kit advertised on the website. Overall, I would choose this printer again. It's competitively priced, more user-friendly than resin printers, and less finicky compared to other filament-based options. Moreover, the company's commitment to customer support reinforces my satisfaction with the product.
I'm pleasantly impressed with this 3D printer. It's incredibly user-friendly; once you unpack it, you can quickly adjust the nozzle and tray height. Setting up the WiFi is straightforward, and installing the provided "Flashprint" software on either a PC or Mac allows you to transfer your 3D designs for printing right away. My initial test with the calibration cube yielded excellent quality. Subsequently, I tried printing the "benchy" (a pink boat) and a tower to ensure the printer's calibration was accurate. The results were impressive, requiring minimal adjustments. One of its notable advantages is the minimal need for adjustments or maintenance; it's essentially a plug-and-play device. Additionally, it comes with a PLA-compatible filament reel, allowing you to explore different colors and materials without hassle. Swapping out the nozzle is also a breeze, requiring just a few minutes. While it's well-suited for small projects and quick printing, the tray size is somewhat limited. I also appreciate the safety features of this printer, as it comes enclosed in a box. This enclosure not only adds safety but also facilitates the use of materials like PETG and ABS, which can be challenging to work with in drafty environments.
I've been getting good results with it so far. The only aspect that I find a bit pricey is the nozzle, but overall, I'm satisfied with its performance.
The delivery was swift, and the product was exactly what I was looking for. This 3D printer is incredibly straightforward to set up and use; it's essentially plug and play. The print quality is exceptional, and once you figure out how to handle third-party filament spools, you're good to go.
If you're in search of an exceptional 3D printer, look no further. I've had previous experience ordering printers, and this one has truly impressed me. After deciding to purchase another, I can confidently say that it has exceeded my expectations. Disregard any negative reviews; this printer is underrated and ideal for beginners, delivering excellent prints straight out of the box.
Lightning-fast prints that exceed expectations every time.
The packaging was impressively sturdy, although it appeared to have been roughly handled during shipping, as evident from the outer box (which I've retained for potential returns or resale purposes). Fortunately, the product itself remained completely intact and undamaged. In terms of printing, I strongly advise against using it in your bedroom due to its considerable noise level. However, apart from that, it's an excellent machine. Print times are sufficiently fast to keep you engaged without becoming tedious, and the print quality is commendable when properly configured. Maintenance, cleaning, and modifications are straightforward, and I've successfully printed numerous items with it. I'm now transitioning to a full-color printer for more intricate projects. The only notable issue I encountered was a malfunctioning USB port, which I managed to resolve myself, given my familiarity with hardware. Overall, I can confidently recommend it 👍.
Excellent precision and detail in every printed model.
The shipping was quick, the frame is robust, and the printing speed is impressive. Setting it up was a breeze, and during setup, it performs a vibration calibration, accompanied by a peculiar noise that is entirely normal. Remember to update the firmware after startup; the update includes a setting to reduce fan noise by turning it off when idle, which significantly improves the overall experience.
The perfect balance of speed and quality in 3D printing.
If you're looking for a 3D printer that comes fully assembled and ready to use right away, this is an excellent choice. However, the convenience of no assembly does come with a slightly higher price tag, and there may be other options available that offer better value for money if you're willing to put in the extra effort. That being said, having a printer that functions seamlessly from the beginning can lead to a positive initial experience.
Delivers consistent and reliable results with every print job.
Ideal for beginners, this printer has a few drawbacks: the filament storage space is too small, and the bed size is also limited. However, it operates quietly and is straightforward to use. Overall, the printer functions well, although there's a recurring issue with the first print of the day encountering problems. This could be related to the heating of the build plate, requiring adjustments. Additionally, prints sometimes adhere too strongly, particularly with thin objects. On the positive side, the handling and bundled software surpass many competitors. The printer produces neat and detailed prints, especially when using PLA, without any major issues. Its mechanics are mature and precise, offering good value for the price. One issue I faced was getting the built-in camera to work while printing from a USB stick. I resolved this by replacing the printing bed with a permanent plate from Fila, which provided excellent adhesion and allowed the prints to release easily once cooled.
Streamlined setup process for quick and hassle-free printing.
Having owned five printers over eight years of 3D printing, I can confidently say that this one is probably the best. What stands out to me the most is the ability to adjust bed temperature, nozzle temperature, layer thickness, fan speed, and print speed on the fly while the print is in progress. This level of control allows for perfect results, and the printer even comes with WiFi, Ethernet, USB, and a camera! Kudos to Flashforce; I'm thoroughly impressed.