SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wow...just wow! i never thought i'd be writing a review about a dog toy but here we are 😂 honestly though this thing is fantastic 🎃 It's super durable which is great because our little terror has destroyed many toys in her short life but she hasn't managed to make even a dent on this one yet 👏 apart from being tough as nails it also stimulates her sense of smell which keeps her busy and entertained for hours at end 💪 And let me not forget to mention how cute it looks too – like seriously who doesn’t love pumpkins? All in all if your pooch loves sniffing around they're gonna go wild over this.
Great toy, keeps our dog entertained and sniffing for hours!
Our dog loves this pumpkin sniffing toy! It keeps him engaged for hours and is incredibly durable. The festive design adds a fun touch to our fall decor too. Highly recommended!
Recommend
This toy has been a hit with our pup - she's obsessed with the sniffing feature. Plus, it's held up well against her sharp teeth. A great purchase for any pet owner.
Durable, fun and festive - my pup absolutely adores this toy.
ok
👍🐶 i've got to tell you this pumpkin toy is an absolute lifesaver. my pup can't get enough of it, and the sniffing aspect just adds a whole new level of fun for him. he's always been one to enjoy good sniff around the yard, so incorporating that into playtime in our living room has been brilliant. plus, with its festive pumpkin design, it's perfect for this time of year! not only does my furry friend adore playing with it but also I love seeing his excitement every time we bring out the toy. couldn't recommend more highly!
A hit in our household! Our dog loves the sniffing feature.
wonderful
I've never seen my dog so entertained before we got this pumpkin sniffing toy! He adores it and I love that it stimulates his sense of smell during playtime.
satisfactory
Fantastic pumpkin design. Perfect for engaging your pet's sense of smell.
impressive
What an adorable, engaging toy! Our furry friend can't get enough of its scent-sniffing feature, plus the pumpkin design is perfect for the holiday season.