SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My husband and I were looking for something fun and safe for our toddler to play with during these hot summer days - this inflatable swimming pool has been a godsend! It’s not too big but spacious enough for him to move around freely without feeling cramped; plus the depth is just right so he can sit comfortably while playing with his water toys.
Oh wow, this inflatable pool is a lifesaver! My little one absolutely loves it. It's easy to inflate and deflate, making storage a breeze. The size is perfect too - not too big or small. 🌊👶
This inflatable baby swimming pool was worth every penny spent on it - keeps my daughter entertained for hours giving me some much-needed quiet time. She loves splashing around in there so much that we’ve decided to make this a regular part of her daily routine now…and she couldn’t be happier!
I'm so impressed with this baby pool! It's sturdy and safe for my toddler to play in. She spends hours splashing around and has the time of her life.
This inflatable was an excellent purchase for us! Our twins have been having a blast all summer long. I love that it’s durable enough to withstand their rough play but soft enough that they won’t get hurt if they fall over.
Brilliant buy! This swimming pool keeps my son entertained while cooling him down during these hot days. Plus, it doesn't take up much space when deflated which makes storing away super convenient!
We bought this for our grandson as he adores water play, and boy did we hit the jackpot with this one! He can sit comfortably in the water without slipping thanks to its design 😊
The quality of this product exceeded our expectations considering its price point – tough material yet comfortable on my baby's skin; no leaks at all either!
A superb addition to our garden toys collection 👍🏽💦
My wife got me into buying things online recently and I must say, she hit the nail right on the head with purchasing this baby pool.
This product has brought so many smiles & giggles from my daughter who usually hates bath times - now she can't wait until her next splash session. 💙🏊♀️
What a great way to introduce my baby to water play!
I bought this for my niece who lives with us part-time. She adores it! It’s not too deep so I feel safe leaving her (supervised) while she plays. A fantastic purchase!
This inflatable swimming pool has been the highlight of our summer! 🌞
We've had other pools before but none as good as this one - the quality is excellent, and the setup couldn't be easier. Plus, cleanup is a breeze!
This little gem was worth every penny spent on it - keeps my daughter entertained for hours giving me some much-needed quiet time 😄
My husband surprised our kids with this awesome pool – they were overjoyed! Easy inflation and deflation process makes life simpler for us parents too.
Absolutely love how portable this thing is; we took ours along on our recent camping trip and set up an instant fun zone right by our tent ⛺👶🏼
Bought this after reading numerous positive reviews online...and boy did it live up to expectations! Great product at such an affordable price point 👌🏼
The durability of this product has really impressed me – even after several uses there are no signs of wear & tear or leakage issues whatsoever.
I'm always skeptical about buying inflatables due to their tendency to puncture easily but I must admit that I’ve been pleasantly surprised by this one. It's been a few weeks and it’s still going strong!
This is the perfect summer gift for any toddler! My son loves his new pool - he can't wait to get in every day after lunch