SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
got this lil' ceramic dish for my sushi nights and it's such a vibe! 🍣🐱 The kitty design is super kawaii, totally gives off those Japanese vibes. It's not just cute but also practical. I use it for soy sauce, wasabi and ginger - keeps everything neat and separate. Plus, the quality feels top-notch too! No chips or cracks after several uses. This dish has definitely spiced up my dinner table.
looks like my cat
Bought this on a whim and no regrets here! Practicality meets cuteness overload... best purchase ever 💯
cute!
This little kitty dish has been a hit at every dinner party. Not only does it hold seasonings well, but it also sparks conversations about Japanese culture 🗾
so i've been using this cat-themed seasoning dish i got recently and gotta say...it's purrfect 😸 great size to hold all kinds of condiments from bbq sauce to chili flakes even pickles 🌶️🥒 love how it adds a fun touch to any meal plus the ceramic material makes cleaning easy peasy lemon squeezy 💦
10 out of 10
🐱 OMG! This seasoning dish is the cat's meow, literally. It adds a dash of fun to my meal times and it’s super easy to clean too!
Every time I use this dish, I can't help but smile. That cute cat face? Adorbs! Plus, its size is just right for all my condiment needs.
I'm absolutely in love with my new ceramic seasoning dish! I mean who can resist that adorable cat design? And guess what? It’s as functional as it is cute. The perfect little companion at every mealtime – whether I’m enjoying some homemade sushi or simply having toast with jam in the morning. It holds just enough without taking up too much space on the table which is brilliant if you ask me!
Seriously guys, if you're into cooking or even eating (like who isn’t?), get yourself one of these cute ceramic dishes ASAP!
This kitty-themed ceramic dish has become an essential part of our family dinners - we fight over who gets to use it lol 😹
If your meals are missing some spice or maybe just some cuteness then look no further than this lil' fella right here 🐈⬛✨