SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a busy parent constantly juggling multiple tasks, finding products that simplify life is crucial—and this sippy cup does just that! From its adorable design that captures my child's attention to its practical features like the secure lid and built-in straw, it ticks all the boxes. No more worrying about spills during car rides or at home; this cup keeps everything contained beautifully 🚗 It's incredibly sturdy too—I’ve lost count of how many times it's hit the floor without breaking or leaking! Cleaning up after meals has never been easier since every part can be quickly washed with minimal effort 🧼 Overall, I'm beyond satisfied with this purchase and would highly recommend it for both everyday use and travel.
this sippy cup is amazing! my kid loves the cute design
The straw feature makes it so much easier for my little one to drink independently. Plus, it's super easy to clean!
Perfect
This cup has been a fantastic addition to our daily routine. The secure lid ensures no spills, which is great for car rides and outings. My child loves the fun cartoon design, and the built-in straw makes it easy for them to drink independently. Cleaning is super simple too—just a quick rinse and it's good to go! Highly recommend this product for any parent looking for convenience and durability.
I'm really impressed with this cup. It's sturdy, leak-proof, and perfect for our family outings.
highly recommend!
Absolutely fantastic product! My daughter finds it fun and easy to use 😊
so cute
my son loves this sippy cup! he loves the bright colors and fun cartoon characters while i appreciate the spill-proof design 🙌
adorable and practical
I was amazed by how robust this cup is! No leaks even after being tossed around by an energetic toddler 😅
wonderful
cute design strong build quality leak-free performance😊
my daughter absolutely loves her new sippy cup—the cute cartoon characters are a hit, and I love that it's leak-proof. It's also super easy to clean which makes my life so much easier 🌟
recommend