SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cozy 😍
This shawl has become my go-to accessory for chilly spring evenings. Perfect warmth, not too heavy.
I got this as a gift and can't express enough how much I love! It's so versatile I use it both as a scarf and a shawl.
I've always been a fan of knitted, but this shawl takes the cake. It's not just an accessory - it's a statement piece that adds depth and sophistication to any outfit I pair it with. The solid color design is simple yet elegant, allowing me to mix and match with various clothing styles without clashing or looking too busy. The texture of the knit is exquisite; you can tell that high-quality polyester was used in its creation because it feels so soft against my skin, almost like being wrapped up in a cloud! Its versatility also impresses me as I'm able to style it both as a scarf for those breezy days or draping over my shoulders as an elegant shawl during more formal occasions. Plus, its seasonal adaptability makes it ideal for spring and autumn when temperatures fluctuate unpredictably throughout the day. And did I mention how cozy it is? If you're looking for something stylish yet comfortable, then look no further – this item has got you covered!
The texture of this knit is just dreamy. It adds an elegant touch to even my most casual outfits.
Impressive
This shawl has become a staple in my wardrobe! The knitted texture is so unique and adds an elegant touch to any outfit.'s made from high-quality polyester which feels incredibly soft against the skin, providing just the right amount of warmth for those unpredictable spring and autumn days. Plus, its solid color design makes it versatile enough to pair with almost anything in my closetli
no capitals here but still gotta say - best purchase in months. super comfy and chic!
satisfactory
Loving the adaptability of this piece! Spring or autumn, it fits right in with any weather condition.
ok
Absolutely adore the solid color design on this one – very sophisticated yet understated.
Honestly, such a great find... Soft material that feels amazing against your skin 🥰
Gave this as a birthday gift to my sister and she was over the moon about its quality and style!
this knitted beauty is perfect for adding some elegance to an outfit without trying too hard 👌
Stylish
Comfort level 100%!
What I love most about this cardiganawl is its versatility. Whether I'm using it as a cozy scarf on chilly mornings or draping it over my shoulders as a stylish shawl for evening events, it never fails to impress. The knitted texture and solid color add sophistication while the plush comfort of high-quality polyester keeps me feeling snug all day long. A perfect blend of fashion and function!
recommend