SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐️⭐️⭐️⭐️⭐️ As a massive Kpop fan for many years, I have accumulated an array of memorabilia and collectibles. Recently, I added this stunning necklace to my ever-growing collection, and it has quickly one of my favorite pieces! The design is delicate yet striking - perfect for someone who appreciates the beauty in subtlety. The necklace features a dainty chain that sits comfortably around the neck without causing any discomfort or irritation. Its lightweight nature ensures you can wear it all day long without feeling weighed down. It truly a testament to thoughtful craftsmanship! What really sets this piece apart though is its flower petal pendant. This element adds just the right amount of sparkle to catch people's attention without being overly flashy or ostentatious. It's understated elegance at its finest. One thing that took me by surprise was how versatile this choker turned out to be! Not only does it fit seamlessly into my Kpop-inspired outfits, but I also receive compliments every time I wear it out – even from those who aren't particularly into pop culture themselves! This goes to show that style transcends genres and personal preferences; great design speaks for itself. In terms of quality, this necklace seems exceptionally well-made too. The materials used feel sturdy and durable so I'm confident that with proper care, it'll last me a long time - perhaps even becoming a staple in my accessory rotation! To sum up: if you're looking for something stylish yet comfortable; unique but not obtrusive; high-quality yet affordable - then look no further than this gem! Every detail about it screams 'love' which perfectly encapsulates how much joy owning such an item brings me. Love love love it! 😍
This choker necklace with its unique flower petal pendant has become an indispensable part of my wardrobe. Its versatility allows me to pair it with both casual and formal outfits effortlessly. The craftsmanship is top-notch; you can tell that careful attention was given to each detail, making sure that each feature stands out beautifully while maintaining subtlety in design. As someone who appreciates good aesthetics in jewelry, this piece definitely exceeded my expectations!
Oh boy, where do I start? My girlfriend loves anything related to Kpop and when she saw this necklace online she fell instantly in love with it...so guess what did her awesome boyfriend (me) do? Ordered one immediately as a surprise gift for her! Seeing her eyes light up when she opened the box was priceless – worth every penny spent on this lovely piece of jewellery!! She wears it almost daily now - says its lightweight yet sturdy construction makes wearing incredibly comfy all day long...and let’s not forget how pretty the floral pendant looks on her neck!!! 🥰
Perfect 😍
This choker necklace featuring an exquisite flower petal pendant has become a staple in my wardrobe due to its versatility that pairs effortlessly with casual or formal outfits alike. Its craftsmanship exudes attention to detail while maintaining subtlety in design, exceeding aesthetic expectations as a jewelry lover.
cool
Absolute perfection! The flower petal pendant adds just the right amount of sparkle, and its lightweight design ensures I can wear it all day without any discomfort. ⭐️⭐️⭐️⭐️⭐️