SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good size for storing things, super large closure, fabric and good quality printing
I am absolutely thrilled with this pencil case! It's been a long time since I've come across such a practical and user-friendly product. The large capacity is truly impressive - it comfortably fits all my art supplies, from pencils to markers, without any hassle. Plus, the canvas material not only lends an aesthetic appeal but also ensures durability. And did I mention that it's washable? Yes! No more worrying about ink stains or dirt marks; one quick wash and it's as good as new again. This is definitely worth every penny!
the pencil case is so cute
cool
Great
really useful and spacious
Very cute, good quality, space
This pencil case has exceeded my expectations in every way possible. Firstly, the sheer size of it is amazing - you can fit so much into it without feeling like you're overstuffing or damaging your items. Secondly, the fact that it's made from canvas means that not only does it look stylish and professional but also withstands daily wear and tear effortlessly. But what makes this pencil case stand out for me personally is its washability feature – no more fretting over accidental spills or smudges ruining its appearance.
fits everything i need with space to spare and being able to wash it
Impressed by its capacity!
If anyone asked me to describe this pencil case in one word, 'excellent' would be an understatement! Its large capacity allows me to carry all sorts of stationary items ranging from pens to small notebooks while still leaving room for extras! Moreover, being crafted from sturdy canvas material adds a touch of sophistication whilst ensuring longevity even with rough use on a daily basis. The icing on the cake though? It’s fully washable which saves me considerable time and effort spent trying to clean stubborn stains manually.
This has become my new favorite accessory for school
Love that it's washable!