SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tent is well-designed, offering a spacious interior without any wind issues. Initially, there is a slight smell from the materials, which I expect will fade after a few days. Although I inflated it slightly less than what the pressure gauge recommended out of caution, it's still very sturdy. I plan to buy a repair kit just in case, despite its high cost, because the convenience it offers is unparalleled.
Despite being heavier and bulkier than expected, the tent has proven itself to be comfortable and cozy, enhancing the camping experience significantly. Initially, I considered it pricey, but it has proven to be a worthwhile investment, resembling a small house.
Right after receiving it, I set it up in my room, and it was like entering a new world. It seems to be airtight, and the pump works well. As a family of three, we found it surprisingly spacious when set up. I doubt a smaller tent would have sufficed.
Embarking on a week-long camping adventure by the river in December, I found myself setting up my tent solo, a task that proved to be surprisingly manageable, even for someone of my stature at 5'4" and 130 lbs. The process took about an hour to complete, from erecting the tent to arranging the interior to my liking. The most formidable challenge arose with the center pole, as maneuvering it became increasingly difficult due to the weight of the fabric once the floor was securely pegged down. However, with a bit of ingenuity and the use of my legs for extra leverage, I managed to position the pole correctly at the center, a small victory in the grand scheme of things. The weather during my stay was anything but forgiving, with temperatures plummeting to 28°F on some nights and a relentless storm unleashing heavy rain and fierce wind gusts on another. Remarkably, the tent stood its ground, keeping me dry and relatively unshaken by the elements outside, a testament to its robust construction and the efficacy of its lashings. The craftsmanship was evident in every detail, from the zippers to the overall build quality, which easily surpassed that of a standard poly tent in terms of heat retention. Despite this, I found myself relying on two heaters to combat the cold, hindered slightly by my inability to close the top vents from the inside. There are, however, areas ripe for improvement. The top vents, inaccessible from within, necessitated an external approach and the use of a long pole to adjust, a minor inconvenience that disrupted the tent's otherwise seamless functionality. The absence of internal tie points for fairy lights or additional lighting sources was another oversight, limiting options for enhancing the tent's interior ambiance. Moreover, the design of the zippers created small gaps, just wide enough to permit entry to insects, and some stitching irregularities were noted around the stove hole on the roof, detracting from the overall excellence of the tent. Despite these shortcomings, my admiration for this tent remains unwavering. Its durability, coupled with the brown PU-coated fabric, not only ensured dryness inside but also maintained privacy by obscuring almost all light from the outside. This tent, with its formidable structure and thoughtful design, has earned my respect, convincing me of its potential as a long-term living solution for those who, like me, dare to embrace the wilderness with open arms.
I'm very fond of this tent; it's both easy to set up and looks great.
Upon its arrival, I tested the tent in my living room. It's notably large and quite heavy, which makes me hesitant about transporting it, but overall, I'm pleased with the product.
The tent is heavier than I anticipated, but unfolding it is straightforward, and its color is very appealing.
The tent has just arrived, and I plan to test it out tonight.
It arrived well-packaged. Given its size when set up at home, it seems it will comfortably accommodate two people.
The tent itself seems to be of good quality and is larger than I expected.
The delivery was prompt, and the purchase price was excellent.
Delivery was quicker than anticipated. After setting up, the tent's size and elasticity were impressive, making it suitable for a family of four. However, it is incredibly heavy, so caution is advised when handling it.
Our latest foray into the wilderness was significantly enhanced by the addition of a new member to our camping gear: an inflatable cabin tent designed for the comfort of 5-8 people. This wasn't just any camping trip; it was an immersion into a world where luxury meets nature, thanks to this tent's blend of convenience and spacious design. Standing at a majestic size of 400x300x200 mm, it provided us with more than enough room to accommodate our group comfortably, turning our outdoor adventure into a memorable retreat. The Unrivaled Ease of Assembly Gone are the days of fumbling with poles and instructions. The air pump included with the tent made setup a breeze, inflating the structure in mere minutes. This ease of assembly allowed us to focus more on enjoying our surroundings rather than wrestling with the setup. The tent's material, a robust combination of cotton blending and PVC composite cloth, stood up admirably to the capricious weather, keeping us dry and comfortable despite a sudden downpour, thanks to its impressive waterproof index. Adaptable to Every Adventure What truly amazed me was the tent's lightweight and portable design, which belied its spacious interior. Weighing around 30kg and accompanied by a storage bag, transporting it to our chosen site was effortless. This versatility made it perfect not just for camping but for any outdoor gathering, providing a reliable haven from the elements and a cozy space for relaxation. Durability Meets Style The quality of construction is evident in every stitch of this tent, designed to withstand the rigors of outdoor use without compromising on style. Its weather-resistant features and all-season suitability mean that whether we're planning a summer escape or an autumn expedition, this tent is up for the challenge. The contemporary design, with its dual control for hot and cold water and inclusion of a handheld shower, brought a touch of modern sophistication to our outdoor experience, blending seamlessly with the natural beauty of our surroundings. Transforming Outdoor Living As we packed up at the end of our journey, it was clear that this inflatable cabin tent had transformed our approach to camping. It provided not just shelter but a luxurious space where stories were shared, and bonds were strengthened. The tent's blend of functionality, style, and comfort has redefined our outdoor adventures, promising many more unforgettable experiences in the embrace of nature. It's more than just a piece of equipment; it's a gateway to exploring the great outdoors with ease, comfort, and a touch of luxury.
I'm pleased with the tent's color, design, and finish.
After watching it on YouTube, I was surprised by the size when it arrived, but it fits perfectly in the trunk of a compact car. I'm eager to try setting it up.
The tent is very spacious and easy to pitch, with no defects noted.
The product arrived and seems to be in perfect condition.
It was larger than I expected, which was a pleasant surprise, with no defects found.
I haven't set it up yet, but it looks promising.
The tent is aesthetically pleasing, easy to install since it's an air tent, and the size is perfect for families with children.
Embarking on a solo hiking trip, I decided to take the inflatable cabin tent along, intrigued by its promise of combining convenience with comfort. What I found was a game-changer in the realm of outdoor gear. The tent's easy-to-inflate design eliminated the usual hassle of setup, allowing me to establish my campsite quickly and efficiently. Despite its lightweight and portable nature, the tent provided a surprisingly spacious and robust shelter, easily withstanding the varying conditions of my mountainous retreat. The weather-resistant features and durable materials gave me peace of mind, ensuring I stayed protected against the elements. Inside, the tent felt like a roomy sanctuary, with enough space to comfortably accommodate my gear and allow for a restful night's sleep under the stars. This tent has become an indispensable part of my outdoor adventures, offering a blend of practicality and luxury that is hard to come by.