SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a fan of Halloween and every year I look for unique pieces to add to collection. This LED pumpkin lamp caught my eye because it's not typical Halloween decoration. It’s more than just an ornament; it’s a functional that adds a wonderful spooky ambiance to any room. The vibrant colors are absolutely stunning – they really pop and make the lamp stand out, whether you place it indoors or outdoors. What I appreciate most about this product is its safety features. Having young children running around during our annual Halloween party can be nerve-wracking with traditional candles, but this LED version offers me peace of mind knowing there won't be any accidents involving fire or hot wax spills. Plus, the fact that it's battery-operated means no messy cords lying around posing as tripping hazards! Its durability also impresses me - built from sturdy plastic, this little gem will last us many Halloweens to come.
Been using these cute lamps at our annual haunted house. They're durable and reusable which saves us money every year! 🎃👻 I adore vibrant the colors are on this candlestick lamp, makes it stand out in any setting indoors or outdoors.
this led pumpkin light adds such a festive accent to my halloween decorations i can't imagine not having it now
The best part about this lamp? No mess from melted wax candles! It’s all the fun without the fuss!
👍
Halloween has always been one of my favorite holidays and each year I aim to create an unforgettable experience for all who visit our home during the season. That being said, finding decorations that are both safe and effective at creating the perfect eerie atmosphere can be quite challenging! However, when I stumbled upon this LED pumpkin candlestick lamp online, I knew instantly that it was exactly what we needed! Its small size makes it versatile enough for any setting yet its vibrant colors ensure that wherever placed, visitors' attention would undoubtedly be drawn towards them immediately! Besides aesthetics though what truly sets these lamps apart is their practicality: They're lightweight which allows easy placement anywhere in the house (or even outside) without needing outlets or dealing with tangled cords - Just insert batteries and voila! And let's not forget how kid-friendly they are too since unlike regular candles there aren't risks associated with open flames or melting wax.
What an addition to our Halloween party! Lightweight design made it so simple to place anywhere we wanted.
i'm all about safety when it comes to my children especially during holidays like halloween this led lamp offers me that peace of mind 😌
This battery-powered operation is genius! I can put them up wherever I want without worrying about where plugs are located.
I was on the hunt for a Halloween decoration that wouldn't scare my little ones too much. This LED pumpkin lamp is perfect! It adds a festive touch to our home without being too creepy, and I love how it's safe around kids and pets.This battery-operated LED pumpkin lamp has been such an easy addition to my Halloween decor setup. No messy cords or need for outlets - I can place it anywhere in the house. Plus, its vibrant colors make it an eye-catching piece!
built sturdy enough that I don’t have worry about replacing them each year. Love that they’re reusable