SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been fond of unique home accessories and this plushie has quickly become my favorite. Its playful yet realistic design adds a fun twist to any room decor while its high-quality material ensures durability without compromising comfort. The incredibly soft and cozy feel makes it perfect for hugging during movie nights or even as an unconventional throw pillow on your sofa! Plus, who can resist the charm of having what looks like an actual slice of watermelon at home? It's definitely more than just a toy - it's practically art.
This unique plushie has quickly become my favorite home accessory. The design is playful yet realistic, adding a fun twist to any room decor. Plus, its high-quality material ensures durability while maintaining an incredibly soft and cozy feel. Whether I'm using it as a pillow during movie nights or simply displaying it on my bed, this adorable item never fails to put a smile on my face!
This cuddly toy has become my go-to stress reliever. Its vibrant colors and lifelike texture make for an incredibly calming experience 😌.
adorable
absolutely enamored with this plushie! it's so squishy and the watermelon design is just adorable. feels like hugging a real fruit, only softer
I'm seriously impressed by how realistic this looks - it's like having a piece of summer in your home all year round. Plus, the quality? top notch!
Who would have thought a plush toy could bring so much joy? This water-themed one is no exception. It's not just the vibrant colors that make it stand out, but also the lifel texture that makes it feel like you're hugging an actual piece of fruit! And let's not forget how soft and squish it is - perfect for those lazy afternoons on the couch or comforting bedtime cuddles. The attention to detail in its design is impressive, making this a delightful addition to any room decor. Whether I'm using it as a pillow during movie nights or simply displaying it on my bed, this adorable item never fails to put a smile on my face!
not only does it look incredibly realistic, but it also feels super soft and cozy. whether I'm using it as a pillow during movie nights or simply displaying it on my bed, this delightful item never fails to put a smile on my face 😊
awesome
Who knew a plush toy could bring so much joy? watermelon-inspired one is no exception. It's not just the vibrant colors, but also the lifelike texture that makes it feel like you're hugging an actual piece of fruit! And let's not forget how soft and squish it is - perfect for those lazy afternoons on the couch or comforting bedtime cuddles.
never thought i'd find comfort in a plushie but here we are. it like hugging an actual piece of watermelon, only softer and squishier. the vibrant colors add a pop to my room decor, making it feel like summer all year round