SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finding the perfect tent for my family, including our senior selves and two spirited Chihuahuas, has been a journey. Finally, we stumbled upon this gem, and it's been nothing short of a revelation. On our setup, which took a breezy 15 minutes, we marveled at how effortlessly everything came together. This tent, spacious enough to snugly fit all four of us, has become our cozy retreat, especially during a chilly December campout. Its robust zipper and sturdy fabric impressed us the most, ensuring a snug and secure enclosure. The option to open it from all four sides, coupled with a fully meshed inner ceiling, promotes excellent ventilation. This is a significant plus for us, especially since we use a Makunai stove inside. The stove's heat and moisture were well-managed, leaving us condensation-free throughout the night. The tent's color also adds a touch of elegance to our outdoor setup, making it a delightful home away from home.
Quick setup and super spacious! Perfect for our family outings.
Embarking on a week-long camping adventure with this shelter was an absolute game-changer. Its quick setup is not just a feature; it's a marvel, transforming what used to be a tedious task into a fun, few-minute affair. The spaciousness is immediately noticeable, offering more than enough room for relaxation and sleep. This tent's resilience against the elements – rain and wind – stood out remarkably, keeping us dry and comfortable regardless of the weather outside. The ventilation system deserves special mention, as it maintained a fresh and airy atmosphere inside, a crucial aspect that often goes overlooked. Quality resonates through every stitch and pole, making it a dependable shelter I’d recommend in a heartbeat.
Our camping trip turned into a showcase of efficiency, thanks to this shelter. Setting it up was astonishingly quick, a convenience that allowed us more time to enjoy our surroundings. The space was ample, fitting us and our gear without any squeeze, and the privacy offered by the separate rooms was a thoughtful touch. It’s clear the materials used are top-notch, giving it a sturdy, lasting feel. Even when the wind picked up, the tent stood its ground, unwavering. This tent has won our loyalty, becoming the first thing we pack for future adventures.
I used this shelter on a camping trip with friends, and we were all amazed at how quickly we could set it up. It's spacious enough to comfortably fit our group and gear, and the separate rooms provided privacy. The quality of materials is evident, and it feels built to last. Even in windy conditions, it remained stable and secure. The convenience and comfort this tent offers have made it our go-to for future trips
I tried it out, but there are no particular problems or concerns so far. It's cute and easy to use without complaint about its shape or size, and it's easy to set up and remove with just one touch. The ceiling was empty, so I thought it would be cold, but the stove alone was warm enough.
good product to buy👍💡 easy to put up the tent. happy costumer here❤️
Anyway, it's easy to set up and take down. I was able to build it for about 15 minutes by myself even for the first time
I love how this shelter makes camping so effortless. The automatic setup is a dream, and the space inside is perfect for keeping gear organized and creating a cozy sleeping area. It's sturdy and reliable in any weather
I've never been more impressed with a camping shelter. Its robust construction weathered a severe storm without issue, and the quick setup meant we were sheltered in no time. Truly a reliable companion for nature lovers
What struck me most was the shelter's blend of lightweight portability and sturdy construction. Its quick setup didn't sacrifice quality, providing a safe and comfortable space for our family's outdoor adventures
The durability and weather resistance of this product exceeded all our expectations, even in harsh conditions
Setting up camp in minutes rather than hours has made our trips much more enjoyable
Its lightweight design and ease of packing are unmatched, ideal for frequent travelers
Absolutely thrilled with its rapid setup, turning camp prep into a quick, hassle-free experience
Our family loves outdoor trips, and this shelter has enhanced our camping experience significantly. It unfolds and sets up so quickly, making the setup process a breeze. The multiple rooms allow for privacy and organization, which is fantastic with kids. We've stayed dry during rain and cool during summer nights, thanks to its excellent design. It's also easy to pack away, which is always a plus. We're very satisfied with this purchase
This shelter has been a revelation, combining easy setup with a roomy and comfortable living space. Its resilience in various weather conditions has consistently impressed us, making it a trusted companion on our adventures
Having used it in various weather conditions, I can attest to its reliability and comfort. The quick setup is genuinely impressive, and the internal space is well-organized, making it an excellent choice for any camper
The room division is perfect for maintaining privacy and order
As an outdoor enthusiast, I've tried various shelters, and this one impresses me the most. Its quick setup is revolutionary, saving time and effort. The space it offers is more than adequate for my needs, allowing for a comfortable and organized camping experience. The fact that it's also weather-resistant is a huge bonus. It's performed well in different conditions, proving its durability and reliability. I'm extremely happy with this purchase
I took this shelter on a solo trip recently, and it exceeded all my expectations. The ease of setting it up alone was impressive; I didn't have to struggle or spend too much time getting my camp ready. The spacious design made it feel like a luxury suite in the wilderness, with plenty of room for all my gear and a cozy sleeping area. The materials feel durable, and the waterproofing was put to the test during a sudden rainstorm – it passed with flying colors. This has become an essential part of my camping kit