SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this windbreaker. It's so lightweight and perfect for my morning runs. 🏃♀️
The breathable fabric is a lifesaver during intense workouts, keeps me cool and dry.
This jacket has become my go-to for all kinds of sports activities. Whether I'm out on the football field or just going for a jog around the neighborhood, its breathable fabric keeps me cool and dry even during high-intensity workouts. And let’s not forget about its sleek design – adds a modern touch to my sportswear collection without compromising on comfort!
This jacket fits true to size, feels like it was tailor-made for me! Super.
ok
Perfect gear for outdoor training sessions. The waterproof feature saved me from sudden rain showers! ☔
I've been using this windbreaker summer long. Love its sleek design and modern touch.
Recommend
Finally found a durable yet lightweight jacket that can withstand unpredictable weather changes.
this is the best thing I bought recently - super light but also protects against wind and rain
satisfied
This unisex jacket looks great on both myself and my husband 👫
nothing beats having a reliable, comfy windbreaker when you're out in nature doing sports
Not only does it look good, but it's also practical with its breathability & protection against the elements
i love the versatility - works for all my outdoor activities
this windbreaker really holds up well against the weather without being heavy or bulky
The perfect blend of style and functionality! This windbreaker offers everything - from being crafted with high-quality polyester making it durable yet light in weight, to offering protection against unpredictable weather with its windproof & waterproof features. Not only does it fit true-to-size ensuring maximum comfort but also looks good while doing so thanks to its sleek design.
impressive
I'm an outdoor enthusiast and this windbreaker has been a fantastic addition to my gear. It's lightweight, so it doesn't weigh me down when I'm hiking running. Plus, the fact that it's windproof and waterproof is amazing - I don't have to worry about sudden weather changes anymore! The unisex design is also a bonus; my wife loves wearing it too.
worthwhile