SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The moment I wrapped this scarf around my neck, I knew was something special. The cashmere is unbelievably soft, like being enveloped in a warm hug on a cold day. It's lightweight to wear indoors without feeling stifled but heavy enough to provide ample warmth outdoors. The floral pattern adds an elegant touch that elevates even the simplest outfits into something truly chic and sophisticated. Every time I wear it, people can't help but compliment its exquisite design and luxurious feel. This scarf has quickly become my favorite accessory - it's not just about keeping warm; it's also about making a fashion statement.
🌸💕 Just got this scarf, and I'm in love! It's so soft, like wrapping yourself in a cloud.
Super soft, luxurious feel with a stunning floral design. Worth every penny!
When they say 'luxury,' they mean every word of it! This cashmere scarf is nothing short of divine with its rich texture and stunning floral print that captures attention wherever you go. Despite its delicate appearance, there’s no compromise on warmth – perfect for those chilly winter days when you need extra comfort! Its versatility is another plus point as it pairs well with both casual and formal attire seamlessly enhancing your look while providing much-needed coziness. An absolute must-have in any wardrobe!
really high quality
Chic and cozy! The floral pattern adds elegance to my winter wardrobe.
I've always had a penchant for scarves, but this one takes the cake! The quality of the cashmere is outstanding - so plush and comfortable against the skin; you'd want to wrap yourself in all day long! And then there’s the beautiful floral design which breathes life into any outfit while maintaining an air of elegance that makes me feel like royalty when wearing it. But what sets this apart from other scarves out there isn’t just how great it feels or looks – but how versatile and practical too: whether thrown over your shoulders on cool evenings or tied stylishly around your neck during daytime outings, this piece never fails to impress!
Absolutely adore this purchase!
cool