SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have several overweight cats and this tree has been incredibly durable. It's easy to clean and the hammock doubles as toy storage, as the cats don't use it. I would definitely buy it again.
All five of my cats love this tower. The cubby area accommodates larger cats, and the top is great for those who like to sleep together. Easy to assemble and very sturdy.
My cat loves it, especially the extra hiding place. It was easy to assemble and is large enough for her to move around freely. She's 13 pounds and has ample room.
This tower is beautiful, matches my decor, and is quite sturdy. My cats don't scratch much, so the fabric should last. I'm very pleased with this purchase.
Our cat was intrigued by this tower right from the start. It's ideal for our apartment, has plenty of scratching posts, and there's enough room for our new kitten too. I give it a 100/10!
I usually hesitate to buy a new cat tree, but the ease of cleaning this one convinced me. My cat Beastie absolutely loves it and it was fairly simple to assemble.
Initially, I was worried about the size of the top bed for my adult cats, but it turned out to be perfectly sized. The quality of the cat tree is commendable.
The modern design is a standout, and the lack of carpet makes it easy to clean. The detachable pieces are a bonus. My cats adore the scratching posts and the hammock.
This cat tree is a hit with my cats. It's easy to assemble, comes with the necessary tools, and has a design that complements my apartment's style. I highly recommend it.
I needed a wooden tree for my large cats and wanted to move away from carpeted options. This tree is perfect, combining functionality and a nice appearance.
The stability of this cat tree is impressive, and it's also quite attractive. I managed to assemble it on my own without much trouble.
The tree not only looks good in our house but also seems to be a favorite relaxation spot for our cat.
Our cats are constantly sleeping on this tree, making it a purchase I'm very satisfied with.
My 16-pound cat loves this cat tree. It's a high-quality and sturdy product that I'd definitely recommend.
Assembling it was a breeze. I have six cats of various sizes, and this tree holds up well. It also looks great in the room.
The assembly process was very simple. My 16-pound cat moves around easily and fits well in all areas.
The tower is easy to assemble, sturdy, and made from good quality materials. It has a modern look and fits my large 13-pound cat perfectly.
The assembly process was straightforward and easy.
The assembly was easy, the cats love it, and it's a nice addition to the room.
It's adorable and perfect for my cats.
I ordered this tower to help my cat reach a piece of furniture. It wasn't too hard to assemble, and my kitty loves it.
Sent this to my son for his two energetic new kittens. So far, it's working out well.
I absolutely love this cat tree. It looks fantastic and my cats are fond of it.
It's easy to assemble, looks great, and matches our living room furniture. Plus, it's very sturdy.