SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This scarf is truly something special. From its plush texture to its impeccable warmth retention ability, every aspect screams luxury! It feels so cozy around my neck - like a gentle hug on those chilly winter days. But what sets this apart from other scarves I own is how lightweight yet warm it is; doesn't weigh me down nor does it compromise on comfort level even after hours of wearing it outdoors in freezing temperatures. Also worth mentioning is how beautifully crafted this piece is - simple yet elegant enough to add some sophistication to any outfit!
What a find! This cashmere scarf is pure luxury.
Super soft, warm and stylish.
I've been on the hunt for a scarf that's not only warm but also stylish, and I finally it. This luxurious cashmere scarf is everything I could have hoped for and more. The you touch it, you can feel the high quality of the material It's incredibly soft to the touch - like being wrapped in a cloud! In terms of warmth, it does an excellent job at keeping cold winds at bay without making me feel too hot or suffocated Plus, its versatile design makes it easy to pair with any outfit – be it formal or casual. Overall, this has become my go-to winter accessory.
love how versatile it is, can pair with any outfit!
It's unbelievably cozy, lightweight yet incredibly warm. Highly recommend!
Winters are always harsh where I live and finding accessories that keep me comfortable without sacrificing style can be quite challenging sometimes but then came along this heavenly soft cashmere scarf which has now turned into an absolute essential for me during these colder months! The first thing that struck me was just how luxuriously soft and smooth the fabric felt against my skin - no itchiness whatsoever which usually tends to be a problem with woolen products for sensitive skinned folks like myself. Secondly, despite being so light in weight (a big plus), there’s no denying its superior warming capabilities as well as durability after regular usage over weeks now!
I've been using this soft wonder for weeks now and I am beyond impressed.
nice