SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a fan of versatile accessories and this cashmere tassel scarf has quickly become one of my favorites. The richness and quality of the fabric are immediately apparent upon touch - it's unbelievably soft, warm, yet lightweight enough to wear in different seasons. I love how it drapes beautifully around my neck when worn as a scarf but can also be effortlessly transformed into an elegant shawl for those chilly evenings out. The tass add just the right amount of detail without being too overpowering or distracting from its overall sophistication. It's certainly a luxurious piece that adds an extra layer of style to any outfit.
Love love love it! 😍
Super soft, warm and stylish
My wife is absolutely thrilled with her new scarf! She tells me it feels like wrapping herself in a cloud because the cashmere is so incredibly plush and cozy. Not only does she wear it during our winter walks together, but she also uses it as a shawl when we go out for dinner at fancy restaurants - talk about versatility! She particularly loves the tastefully designed tassels which she says add an element of chicness to her outfits. As her husband who gifted her this beautiful accessory, I couldn't be more pleased with how much joy and comfort it brings her.
cool
A luxurious cashmere scarf that adds a touch of elegance to my look.
This is pure luxury redefined! From the moment you lay your hands on this product you can tell straight away that they used high-quality cashmere due to its ultra-soft texture and warmth retention properties. It's not every day you come across such finesse in craftsmanship where even minute details like tassels have been meticulously incorporated adding up to its overall elegance quotient making anyone wearing feel regal indeed! Despite all these attributes what really stands out about this product is that while providing all these qualities associated typically with luxury brands they managed not to make your wallet feel lighter – truly remarkable!
recommend
This shawl is versatile, chic and incredibly comfortable. Best purchase ever!