SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a fan of scarves but this dotted cashmere and wool blend scarf takes it to another level. It's not just about the warmth, which is exceptional by the way, it's also about how it feels against my skin - so incredibly soft and comforting. The luxurious texture is something you can't help but notice every time you wrap it around your neck. And’s talk about those dots! They add such an appealing visual element that complements any outfit I pair with the scarf. Whether I'm wearing a casual jacket or a formal coat, this scarf fits in perfectly.
🥰 Adore this dotted scarf!
Warm, stylish
As someone who values comfort and style equally highly, finding this dotted cashmere-wool blend scarf was like striking gold! First off, its warmth factor is unbeatable - perfect for those chilly winter days when all you want is to feel cozy without compromising on fashion. Second, its touch - oh so soft and luxurious! You can’t resist running your fingers through it again and again. Lastly, the design – simple yet sophisticated with playful dots scattered across that adds personality to any ensemble.
it's so comfy and chic, love the cashmere-wool blend
This scarf feels luxurious and looks fabulous.
This scarf has quickly become one of my most cherished accessories in my wardrobe collection due to several reasons: Firstly; its material composition of cashmere blended with wool ensures maximum warmth during cold weather conditions while maintaining an exceptionally plush feel against the skin which enhances overall comfort levels significantly. Secondly; the incorporation of subtle dotted patterns throughout provides a unique aesthetic appeal that effortlessly elevates even simplest outfits into something more stylish and chic without appearing too overbearing or flashy.
works with both casual wear and more formal attire.
The perfect balance of warmth, softness, and style.