SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
lovely
I've always been a bit of a home, preferring to do things myself rather than rely on others. This includes taking care of my nails. I stumbled upon this luxury gradient pink gold manicure and pedicure set online, and it immediately my eye with its stunning. Upon receiving it, I was even more impressed by the quality of the tools included in the set - they're sturdy, sharp where they need to be, and gentle on my nails. The case itself is equally impressive; compact yet spacious enough for all the tools. It's perfect for travel or just keeping everything organized at home. Now every time I use this kit, I feel like I'm treating myself to a little spa session right at home!
What an absolute gem of a set!
Super beautiful
Stunning design, high-quality tools - this set is a must for nail care!
As someone who enjoys maintaining their own nails but also appreciates good aesthetics, finding this gradient pink gold manicure & pedicure set felt like hitting jackpot! Each tool serves its purpose brilliantly while looking absolutely gorgeous - talk about form meeting function! What's really great about this kit is how easy it makes nail maintenance; whether you want to shape your nails or remove cuticles safely without damaging your skin - there’s something for every task here. Plus the luxe appeal that comes from using such beautifully designed tools cannot be understated – it truly elevates the entire experience.
very good
no more expensive salon visits for me! got this beautiful set as a gift and i'm obsessed 😍
Absolutely love it!
very well as it is in the image
This isn't just another run-of-the-mill manicure/pedicure set – no sir! From its luxurious gradient pink gold design that screams elegance to each high-quality tool perfectly designed for specific tasks related to nail care – everything about this kit exudes sophistication and classiness usually reserved for professional salons only . What surprised me most though was how user-friendly these tools are; despite their professional-grade quality they’re incredibly easy-to-use even if you’re not particularly skilled at DIY nail care (like me). It’s as if having this beautiful toolkit has magically made me better at manicures and pedicures! I've been able to keep my nails looking healthy and stylish without even stepping out of the house, which has been a godsend during these times.
cool
It's as functional as it's beautiful.