SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a long-time aficionado of square sunglasses, I've encountered numerous styles and brands over the years. However, these particular shades have truly outshone the rest - they are absolutely the cream of the crop! Their fashion-forward design combined with an undeniable sense of style make them stand head and shoulders above their competitionThe first aspect that caught my eye was their incredibly trendy aesthetic. They possess a unique blend of modern chicness mixed with classic elegance which makes them suitable for virtually any occasion or outfit. Whether you're heading to a casual at the beach or attending an upscale brunch, these sunglasses will add just the right amount of sophistication to your look. What's more, aside from being visually appealing, they also offer unbeatable comfort when worn. Unlike many other sunglasses that can pinch behind your ears or slide down your nose throughout the day, these ones fit snugly and comfortably on your face without causing any discomfort whatsoever. When it comes to quality, these shades definitely don't disappoint either. From the moment I picked them up, I could feel how sturdy and well-made they were in my hands. The frames feel solid yet lightweight while lenses seem durable enough to withstand daily wear-and-tear without scratching easily. One thing is for sure: every single penny spent on these sunnies has been worth it! They not only meet but exceed all expectations in terms of style, comfort and quality – making them an absolute must-have accessory for anyone who appreciates good eyewear. To sum up: if you're looking for fashionable square sunglasses that deliver both on looks and performance then look no further - this pair ticks all boxes! 😎
These sunglasses have quickly become my go-to accessory this summer! They provide excellent protection from the harsh sun while making me look chic and sophisticated at the same time 🌞🕶️ The frames fit perfectly on my face without causing discomfort or marks around my nose area like other pairs do sometimes.
The moment I put on these luxury square sunglasses, I felt like a movie star strolling down Hollywood Boulevard! Not only do they make me feel glamorous and confident, but their high-quality lenses protect my eyes effectively from harmful UV rays as well. It’s rare to find both style and functionality in one product – so glad I found these gems!
stylish
I love these square shades. They add an instant touch of glam to my everyday look!
The sturdy frames and high-quality lenses really stand out with this pair- totally in love with them! 💖
Glamorous👌
This is my second pair of square sunglasses, but by far the best ones yet - super stylish and great UV protection too.