SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch, to put it simply, is nothing short of amazing. From the moment you lay your eyes on it, allure captivates you and draws you in. It's not just a timepiece; it's a real eye-catcher that commands attention wherever it goes. The first thing that strikes you about this watch is its impeccable craftsmanship. The makers have clearly poured their heart and soul into creating this masterpiece. Every single element has been carefully considered and expertly executed to create a piece of art that tells time. From the dial design to the strap selection, every detail exudes an air of sophistication and elegance. The intricate detailing on the face displays an impressive level of skill and precision that sets this watch apart from others in its class.
This timepiece exudes luxury! It’s stylish yet comfortable to wear. Love the square design!
I bought this for my wife on our anniversary, she absolutely loves it. She says it's classy and elegant.
Wow! What a stunning piece of accessory this is! Adds an extra touch of sophistication to any outfit.
The product's quality is truly outstanding, surpassing expectations in every sense of the word. exudes a level of excellence that one would typically associate with high-end, expensive items. The craftsmanship and attention to detail are immediately noticeable, making it evident that this item was designed and manufactured with a strong emphasis on quality. This combination of top-tier quality at an affordable rate transforms purchasing this item into a great investment indeed! Rather than spending money on something subpar or overly priced for temporary satisfaction, investing in this provides lasting contentment due to its enduring design and performance. if you're looking for something luxurious without breaking your budget - look no further. This product offers remarkable value for money by delivering superb quality at a very realistic price point; truly making it an investment worth considering!
The square face gives off such a unique vibe...it’s definitely not your average women's watch 👌
I've received countless compliments since I started wearing this beauty!! It truly stands out in all the best ways possible.
😍 totally in love with it
Bought one for myself and another as a gift - we're both thrilled with our purchases 🎁 Definitely recommend!
this watch has become my everyday essential now..👍
A perfect blend of style and functionality. Feels sturdy too which is always important when buying watches.
love it 🎁💖👌
This watch is a true beauty. The design is sleek and modern yet timeless...I'm beyond satisfied with my purchase.
this isn't just a watch..it’s an accessory that completes any outfit 👍 love how versatile it is!
The product I received has exceeded my expectations in terms of both quality and design. The level of craftsmanship that's been put into this item is truly commendable, with every detail meticulously taken care of to ensure premium feel. It showcases an elegant design that not only looks aesthetically pleasing but also speaks volumes about its superior build. I first wore it around my wrist until now, there hasn't been even a single instance where I felt any hint of discomfort or skin irritation. Its ergonomic design seems perfectly tailored to fit comfortably around the contours of your wrist without exerting any unnecessary pressure that could lead to discomfort. This watch strikes just the right balance between style and practicality making it an absolute delight for anyone who values both these aspects in their accessories.